Veterinary Receptionist

Alliance Animal Health; Roanoke (VA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time

Paid Bereavement Program

Paid Parental Leave Program

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Uniform Allowance

Job summary

Roanoke Animal Hospital is seeking a receptionist with veterinary experience to welcome clients and patients, triage concerns, and manage calls and emails. You will schedule appointments, check in/out clients, and process payments while offering empathetic support.

Opportunities exist to cross-train as a Veterinary Assistant and assist with patient care. The role emphasizes team collaboration, strong computer skills, and the ability to handle demanding situations with professionalism.

Qualifications

• 1 year of veterinary receptionist experience preferred.
• Compassionate, calm, team-oriented, and able to multitask with strong communication skills.
• Highly organized with strong computer skills.
• Self-starter with a desire to continue developing your knowledge and skillset.
• Willingness to cross-train as a Veterinary Assistant (VA) and support the team as needed.

Responsibilities

• Greet and welcome clients and patients, answer questions and triage client concerns, answer calls and emails and direct them to the appropriate party for resolution.
• Schedule appointments to maximize efficiency and daily flow, check in and check out clients, and process payments.
• Provide friendly, compassionate, and discreet emotional support to clients during times of need and discuss and navigate various medical outcomes.
• Cross-train as a Veterinary Assistant (VA) and assist with patient care and hospital needs.

Skills

Veterinary experience

Communication skills

multitasking

Computer skills

Job description

At Roanoke Animal Hospital our mission is to help pets live longer, healthier, and happier lives with their families by providing compassionate, stress-free, premium veterinary care through advanced medicine, personalized services, and pet owner education.

Our high AAHA accredited standards enable us to provide the devoted care that your pet deserves. We know trusting your pet’s health with a stranger can be difficult, which is why we make our best effort to get to know you and your pet on a more personal level. We implement diagnostic imaging such as ultrasound, radiographs, and echocardiograms alongside laboratory services to provide pet parents with a well-defined diagnosis. Our veterinary office focuses on treating the issue at hand but doesn’t neglect additional health concerns a pet may be exhibiting. Our knowledgeable, friendly staff is here to provide a comprehensive medical examination while making the experience enjoyable.

We are located in Roanoke, VA, and conveniently located to the city of Roanoke, Vinton, Cave Spring, and Salem, VA. Roanoke is one of the top ranked mountain biking and hiking destination in the world. Offering miles of natural surface and paved trail systems for commuting, road cycling, mountain biking, hiking, and horseback riding. Enjoy fine dining in romantic atmospheres, southern hospitality in local landmarks, and every other type of food you can imagine.

Job duties include, but are not limited to:

Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls and emails and direct them to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients, and process payments. Our receptionists provide friendly, compassionate, and discreet emotional support to clients during times of need and must be comfortable discussing and navigating various medical outcomes.

This role also offers the opportunity to cross-train as a Veterinary Assistant (VA) and assist with patient care and hospital needs as appropriate. Cross-training provides valuable hands-on experience and the opportunity to expand your veterinary knowledge and skillset.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and potentially contagious diseases.

Whether you’re looking to master your current role or grow into your next career opportunity, you’ll have opportunities to develop your skills through a variety of virtual and hands-on, interactive training and continuing education.

Qualifications

• Experienced Receptionist with a minimum of 1 year of veterinary experience preferred
• Compassionate, calm, team-oriented, and able to multitask with strong communication skills
• Highly organized with strong computer skills
• Self-starter with a desire to continue developing your knowledge and skillset
• Willingness to cross-train as a Veterinary Assistant (VA) and support the team as needed

Additional Information

Pay Range: $12-15/hr - depending on experience

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.