Veterinary Receptionist

Mission Pet Health; Richmond (VA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your…

Online discount platform

Teladoc 24/7 access

401k retirement options

Medical, Dental, Vision insurance

Employee Assistance Program

Educational assistance for AVMA‑acced.

Job summary

Mission Pet Health, a national veterinary network, seeks a Receptionist for Quioccasin Veterinary Hospital in Henrico, Virginia. You will be the first contact, manage a multi-line system, greet clients, and help coordinate care for small animals.

We offer comprehensive benefits, including medical, dental, vision, 401k, life and disability coverage, plus educational support for AVMA-accredited programs. A collaborative culture supports your career growth.

Qualifications

• Excellent customer service mindset with a love for animals.
• Strong communication and multitasking in a fast-paced environment.
• Experience with veterinary software preferred; flexible schedule including some weekends/holidays.
• Ability to manage a multi-line phone system and appointment schedules.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients.
• Ensure Seamless Care Coordination: maintain records, coordinate appointments, handle transactions.
• Advocate for Pet Health: educate clients on preventative care and services.
• Embody Compassion and Empathy: provide a calming presence and respectful patient interactions.

Skills

Customer service

Communication

Organizational skills

Team player

Veterinary software

Job description

At Quioccasin Veterinary Hospital, we believe in supporting every member of our team so you can do your best work while delivering exceptional small animal care. Our commitment to excellence is reflected in our status as an AAHA-Accredited practice, a designation that assures you we meet the highest standards of veterinary medicine. This dedication is further recognized by our community, which has given us an excellent 4.8-star Google rating. If you are seeking a supportive culture where superior patient outcomes are the daily standard, this is the environment built for you. As part of a robust network of hospitals, Quioccasin Veterinary Hospital offers unparalleled stability and resources designed to help our teammates succeed in their long-term professional goals. We are committed to fostering your career growth through ongoing education programs, mentorship opportunities, and support for certifications. Whether you are aiming to become a credentialed technician or pursue a leadership role, we provide the pathway and financial support necessary to achieve those milestones. Joining our hospital means you are joining a culture dedicated to your development. Our AAHA accreditation means we adhere rigorously to protocols and advanced surgical and diagnostic standards in small animal practice. When complex cases arise, you benefit from internal access to specialty consultations within our network, allowing you to provide comprehensive, high-quality care without unnecessary referral friction. We equip our veterinarians and technicians with the tools, continuing education, and peer support required to practice advanced medicine confidently every single day. Located in Henrico, Virginia, you will find a vibrant community that offers an ideal blend of suburban comfort and access to the dynamic metropolitan resources of the Richmond area. Henrico is known for its excellent school systems, extensive park networks, and diverse dining and cultural scene. This location provides you with a superb quality of life, ensuring that when you step away from the hospital, you have ample opportunities for relaxation, recreation, and building a rewarding life in a centrally located and welcoming community.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values - Work Together, Amaze, and Grow

Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.