Veterinary Receptionist

Mission Pet Health; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted pet care

Online discount platform

Teladoc access

Job summary

Riverview Animal Hospital in Chattanooga, TN, is seeking a Receptionist to be the Director of First Impressions and support seamless care coordination within a supportive, AAHA-accredited veterinary team. This role emphasizes compassionate client service, accurate records management, and a welcoming, empathetic approach to pet owners.

Join a nationwide network via Mission Pet Health and benefit from comprehensive professional development, a robust benefits package, and opportunities to grow

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Flexibility

Tools

Veterinary software

Job description

About Riverview Animal Hospital

Riverview Animal Hospital in scenic Chattanooga, Tennessee, is where you can truly do your best work while serving a grateful community. We are proud to be AAHA Accredited, a distinction that confirms our commitment to the highest standards of care in small animal medicine and urgent care services. This dedication is reflected in our excellent 4.7-star Google rating, showing the trust our clients place in our services. Join a culture built on mutual respect and professional excellence, and discover how rewarding veterinary practice can be in a supportive setting. We believe in supporting every teammate's career ambitions. As part of a larger network, you will have access to robust resources designed to help you succeed. We offer comprehensive educational opportunities and programs that specifically support technicians achieving credentialing, and provide pathways for all teammates to move into leadership roles. Our culture is focused on empowering you with the tools and mentorship needed to deliver exceptional care every day. We are invested in your future success and look forward to helping you achieve your professional goals. At Riverview Animal Hospital, quality of medicine is paramount. Our established AAHA accreditation ensures adherence to rigorous medical protocols in small animal and urgent care medicine. We support highly engaged care by facilitating easy access to internal specialty consultations, guaranteeing that you can manage complex cases with confidence and the full support of expert input. This commitment to advanced medical practice allows you to continually refine your skills and grow your professional capability within a facility dedicated to excellent patient outcomes. Located in the vibrant heart of Chattanooga, TN, you will find an ideal mix of outdoor recreation and urban sophistication. Known as the Scenic City, Chattanooga offers world-class outdoor activities, including rock climbing, hiking, and water sports on the Tennessee River. When you are ready for downtime, the city provides excellent local cuisine, a burgeoning arts scene, and a genuine community feel. This location provides the perfect backdrop for a rewarding professional life balanced with an adventurous personal life.

Mission Pet Health – Recruitment Process

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder – sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

• Enjoy discounted veterinary care for your own pets.
• Access to an online discount platform.
• Free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.