Veterinary Receptionist

Companion Pet; Reno (NV); Hybride; USD 23 000 - 25 000; Plein temps

Avantages offerts par ce poste

Uber rides

Daily stipend

Health insurance

Dental insurance

Vision insurance

401k match

Continuing education

PTO

Mental health support

Employee discounts

Scrub allowance

Referral program

Résumé du poste

Peavine Animal Hospital in Reno, NV, is seeking a friendly, professional Client Care Representative. This full-time front-desk role greets clients, guides appointments, and ensures a smooth check-in and check-out experience for pets and families.

You will handle multi-line phone systems, document essential information accurately, and collaborate with team members to maintain a welcoming reception area. Benefits include competitive pay, health/dental/vision, 401(k) with match, and education

Qualifications

• Greet clients and their pets in a welcoming manner.
• Manage multi-line phone systems and document information accurately.
• Handle financial transactions and deposits with accuracy.
• Maintain clean, organized reception area and records.

Responsabilités

• Warmly greet clients and pets; set the tone for a positive experience.
• Manage scheduling, confirmations, and check-ins/check-outs with proper documentation.
• Coordinate with team and notify departments when patients arrive.
• Educate clients on services and follow clinic policies with professionalism.

Connaissances

Customer service

Multi-line phones

Vet terminology

Cash handling

Formation

High School Diploma/GED

1 year customer service in animal hospital

Description du poste

Why Join Our Team

Peavine Animal Hospital is a dynamic veterinary practice in north Reno, Nevada dedicated to providing high-quality care while prioritizing team support, empowerment, and professional development. Our modern facility features advanced equipment and offers a wide variety of services including general practice, urgent care, soft tissue surgery, and orthopedics.

We believe veterinary care is at its best when our team members feel supported and valued. That's why we emphasize mentorship, skill development, and building confidence in our technicians and doctors alike. With every case, we take the time to educate our clients, ensuring they feel informed, confident, and connected to their pet's health journey.

What Sets Us Apart

• Educational Focus: Deep commitment to both client education and team development
• Modern Facility: Advanced equipment in a contemporary veterinary setting
• Diverse Medicine: Engaging caseload from wellness visits to complex surgeries
• Team Recognition: Quarterly team-building events and employee recognition programs
• Responsive Leadership: Management that actively listens and implements feedback

Join us in north Reno to build lasting client relationships rooted in trust, empathy, and excellence while developing your skills in a supportive environment designed for both professional growth and workplace satisfaction.

About This Role

As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You’ll be the compassionate bridge between our clients and their beloved pets’ care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you’ll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.

What Success Looks Like

• Creating Exceptional First Impressions: You’ll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You’ll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You’ll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You’ll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You’ll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• At least one year of customer service experience in an animal hospital
• Familiarity with veterinary terminology and protocols
• Manage cash handling and financial transactions

How We’ll Support You

PSA: Due to our limited parking availability, we’re offering Uber Business to cover rides to and from home for scheduled shifts. Additionally, you will receive a $15 daily stipend through payroll for each day you use the service. Below is our other benefits we offer:

• Competitive Pay: $17.00 - $18.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities: Continuing education and professional development support
• Work-Life Balance: PTO and mental health assistance
• Perks: Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team: We’re a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.