Veterinary Front Office

iHire; Reno (NV); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Health, dental and vision insurance

PTO

Pet care discounts

Negotiable schedule

Job summary

A local veterinary practice in Reno is seeking a Client Service Representative to enhance client relations. Responsibilities include greeting clients, scheduling appointments, and providing education on pet health. The ideal candidate has 1-3 years of customer service experience and excellent communication skills. Benefits include health insurance, PTO, and a negotiable schedule. Starting wage is $20-$22 per hour based on experience. Join our team and help create a welcoming environment for our clients and their pets.

Qualifications

• 1-3 years of customer service experience in a busy environment.
• Ability to provide excellent service in person and over the phone.
• Experience with managing multiple tasks and phone lines.

Responsibilities

• Greet clients and ensure a welcoming experience.
• Schedule appointments and manage the clinic’s calendar.
• Process payments and maintain client files.
• Educate clients on pet health and available services.

Skills

Strong communication skills

Customer service ability

Compassion & empathy

Organization & multitasking

Computer proficiency

Teamwork

Tools

Practice management software

General computer skills

Job description

Animal Medical Center of Reno has partnered with iHire to reach top talent for their opening below. Check it out and apply today!

Client Service Representative

Our hospital is an AAHA accredited small animal veterinary facility currently located in the South Reno area and we are having a growth spurt! We are looking for an experienced CSR to join our team! We believe in hiring for the right fit and building a team that works well together to provide gold standard care to our patients. We push for these standards while also providing that “small town” environment where clients feel like family and can make themselves at home. We focus not just on our patient care, but building a lasting relationship with clients as well.

At our hospital, our CSR's play a vital role in customer relations. They are the face of our practice and the first to interact with our clientele. We are committed to forming a strong bond with our clients as soon as they become a part of our fuzzy/scaley/feathered family.

CSR's will also train with the rest of the staff during our "Staff Lab" meetings in general animal restraint, assessing vitals like heart rate, blood pressure, temperature, and respiratory rate, running laboratory diagnostics, and more! We give everybody the opportunity to learn any and all of the skills they desire! Cross‑training as a veterinary assistant is also an option and strongly encouraged. Experience of course is a plus! We try to keep our days fast‑paced, but organized, and strive for the utmost in quality of care!

Core Responsibilities

• Client & Patient Care: Greet clients and their pets, ensure a positive and welcoming experience, and provide assistance and information as needed.
• Communication: Answer phones, manage incoming calls and messages, and relay information between clients and veterinary staff.
• Appointment Management: Schedule appointments for various services (exams, surgeries, technician appointments), manage the clinic’s calendar, and send out appointment reminders.
• Record Keeping: Prepare, maintain, and update client and patient files, including new client information and medical histories, using practice management software.
• Financial Transactions: Process payments, create invoices, and handle other financial record‑keeping tasks accurately.
• Hospitality & Logistics: Keep the waiting area and front desk area clean, organized, and welcoming.
• Client Education: Educate clients on pet health, preventative care, and available products and services offered at the practice.

Essential Skills

• Customer Service: Strong communication skills and the ability to provide excellent customer service in person and over the phone.
• Computer Proficiency: Competence with practice management software and general computer skills, including word processing and e‑mail.
• Organization & Multitasking: Ability to handle multiple tasks simultaneously, manage phone lines efficiently, and maintain organized records.
• Compassion & Empathy: The ability to interact compassionately with clients and pets, especially during stressful or emotional situations.
• Teamwork: A willingness to collaborate with other staff members to ensure smooth clinic operations.

Benefits

• Health, dental and vision insurance
• PTO
• Pet care discounts
• Schedule is negotiable, but would include a “4, 10s” type schedule initially Monday‑Friday
• Potential for 1‑2 Saturdays per month, but when this occurs, benefits would be renegotiated as work‑life balance is truly important, especially in this field
• Starting wage is $20‑22 per hour, but can be negotiable depending on experience level and current pay
• Salary is also an option

We want to hear from you. Send us your resume and thoughts through e‑mail and let’s get to know each other better. Please send everything to our practice owner Dr. Taormina.

Employment Type: Full Time

Years Experience: 1 – 3 years

Salary: $20 – $22 Hourly

Bonus/Commission: No