Veterinary Receptionist

Live with Grace; Port Saint Lucie (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Structured onboarding

Fear Free training sponsorship

Career advancement opportunities

Uniform reimbursement

Job summary

Live with Grace Animal Hospital in Port Saint Lucie, FL is seeking a friendly Receptionist to greet clients and manage appointments with compassion.

You'll support front-desk operations, process payments, and coordinate with the veterinary team to ensure Fear Free, calm visits for pets and their people. Weekend availability is preferred and growth into full-time roles is encouraged.

Qualifications

• 1+ year in veterinary/healthcare or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong multitasking abilities in a fast-paced environment.
• Comfort with technology and practice management systems.
• Reliable, punctual, professional appearance.

Responsibilities

• Greet every client and pet with warmth and professionalism.
• Manage check-in/check-out, ensure accurate billing and flow.
• Answer phones and emails, provide accurate information.
• Schedule and confirm appointments to optimize daily workflow.
• Communicate wait times and treatment updates clearly.
• Process payments, deposits, and financial transactions securely.
• Coordinate with medical team for smooth hand-offs.
• Maintain accurate client/patient records in the system.

Skills

Vet/healthcare exp

Excellent communication

Multi-tasking

Tech savvy (ezyVet)

Education

High school diploma

Tools

ezyVet

Credit card terminals

Job description

Welcome with warmth. Communicate with clarity. Support with grace.

The Receptionist is the first and last impression of Live with Grace Animal Hospital, setting the tone for every visit and phone call. This role is ideal for someone who thrives in a client-centered, fast-paced environment and takes pride in creating calm, positive experiences for pets and their people.

Receptionists are central to the hospital's success, connecting clients with our medical team, managing appointments and communications, and ensuring each interaction reflects our mission: Fear Free care for pets and their people. This position plays a vital part in supporting hospital flow, fostering trust, and maintaining a seamless connection between front-of-house service and clinical excellence.

Core Responsibilities

Client Experience & Communication

• Greet every client and pet with warmth, professionalism, and compassion, creating a calm and welcoming environment.
• Manage the check-in and check-out process, ensuring accurate billing and efficient client flow.
• Answer phones and emails promptly, providing accurate information, directing calls appropriately, and maintaining a friendly, professional demeanor.
• Schedule and confirm appointments to optimize the daily workflow of the hospital.
• Communicate clearly with clients about wait times, next steps, and treatment updates.
• Process payments, deposits, and financial transactions accurately and securely.
• Assist with client education, reinforcing doctor or technician instructions and offering resources in alignment with Fear Free principles.
• Handle client concerns or questions with empathy and professionalism, escalating when appropriate.

Administrative & Operational Support

• Maintain accurate client and patient records in the hospital’s practice management system (ezyVet).
• Prepare patient files, consent forms, and documentation for upcoming appointments and procedures.
• Coordinate communication between the medical team and clients to ensure smooth hand-offs.
• Manage prescription refill requests, record transfers, and follow-up communications.
• Maintain lobby cleanliness, scent control, and organization to ensure a calm, spa-like experience.
• Support inventory needs at the front desk, including retail displays, handouts, and forms.
• Adhere to hospital protocols, confidentiality standards, and infection-control procedures.
• Partner with veterinarians, technicians, and assistants to maintain seamless coordination between front and back of house.
• Participate in team meetings, daily huddles, and training sessions to promote communication and consistency.
• Model positivity, professionalism, and emotional intelligence, especially under pressure.
• Contribute ideas that enhance workflow efficiency, client experience, and hospital culture.

At Live with Grace, your growth matters as much as your work. As a Receptionist, you'll receive:

• Structured onboarding and hands-on mentorship focused on Fear Free client interactions and communication excellence.
• Ongoing training in veterinary terminology, scheduling protocols, and patient care coordination.
• Opportunities to advance into full-time Receptionist as the practice grows.
• Support for Fear Free and other professional certifications sponsored by the hospital.

Qualifications

• 1+ year of experience in a veterinary, healthcare, or customer service role preferred.
• Exceptional communication and interpersonal skills, with a calm, compassionate approach to clients and pets.
• Strong multitasking, organizational, and problem-solving abilities in a fast-paced environment.
• Comfortable with technology, including phones, credit card terminals, and veterinary practice management systems (ezyVet experience a plus).
• Reliable, punctual, and professional in appearance and demeanor.
• Dedicated to the Live with Grace mission and Fear Free philosophy, delivering service with empathy, respect, and grace.
• Available to work on weekends. We are open on Saturdays form 9am - 1pm.
• High school diploma or equivalent required; additional coursework or certification in office administration, hospitality, or veterinary assisting preferred.

Physical Requirements

• Ability to stand, sit, or walk for extended periods during shifts.
• Must be able to lift up to 30 lbs. and assist with occasional pet handling at the front desk
• Capable of maintaining focus in a dynamic environment with frequent interruptions.

Company Overview

At Live with Grace Animal Hospital, our mission is to deliver compassionate, high-quality veterinary care that supports pets and their people through every stage of life. We believe pets are family and are dedicated to treating each patient and client with kindness, respect, and personalized attention. Our team values clear communication, continued learning, and preventative care that helps pets live longer, healthier lives.

Located in the Riverland Town Center at Tradition, Live with Grace proudly serves our community with a full range of veterinary services-from wellness and vaccines to advanced diagnostics, surgery, dentistry, acupuncture, therapeutic rehabilitation, and senior care

Why You'll Love Working Here

You’ll join a team that values empathy, collaboration, and continuous learning in a Fear Free Certified hospital designed for comfort, efficiency, and well‑being for both pets and the people who care for them. You’ll work closely with doctors, technicians, and assistants who appreciate your role in ensuring an exceptional client experience.

We offer competitive pay, CE and training opportunities, Fear Free certification sponsorship, uniform reimbursement, and a respectful, drama-free environment built on trust and teamwork.

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