Veterinary Receptionist

Western Veterinary Partners; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Part time

Job summary

A veterinary practice in Pittsburgh is seeking a Client Service Representative to provide exceptional service and manage client interactions. This part-time role requires strong multitasking and customer service skills, with a focus on creating a welcoming environment for clients and their pets. Benefits include a health package, paid time off, and a personal pet discount.

Benefits

Health package: Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401k options

Paid time off

Personal pet discount

Uniform allowance

Qualifications

• 1+ year of client service experience.
• Previous veterinary experience is highly preferred.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service while multitasking.
• Process financial transactions and answer inquiries.

Skills

Multitasking

Computer Skills

Phone Etiquette

Job description

Allegheny Veterinary Associates is seeking a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a part-time position, with availability needed Monday-Friday.

Full-time benefits and compensation**:

• Compensation: $17-19 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 1+ year of client service experience
• Previous veterinary experience is highly preferred
• Proficiency in the following skills:
  • Multitasking
  • Computer Skills
  • Phone Etiquette

We are an adaptable, fun, and easy-going team with low turnover and long-time clientele. It takes exceptional medicine, modern treatment options, and a well-designed system of care to achieve high standards of success and client satisfaction. At Allegheny, that’s exactly our goal. From ongoing wellness care to surgery, dentistry, and orthopedics, we have our community covered. Additionally, we have a talented and tenured support team that values collaboration and is eager to jump in where needed. We exclusively see small animals, are open Monday-Friday, and are located about 12 miles north of downtown Pittsburgh.

If you are interested in becoming part of a team that prioritizes growth and has an excellent community reputation (4.9 star Google rating!) and a positive work environment, we encourage you to APPLY TODAY!

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.