Veterinary Receptionist

Ingleside Animal Hospital; Phoenix (AZ); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k retirement options

Educational assistance

Job summary

Ingleside Animal Hospital in Phoenix, Arizona is seeking a Receptionist to manage client interactions and ensure smooth operations. You will be the Director of First Impressions, maintaining medical records and appointment schedules while educating clients on pet wellness. Ideal candidates will have strong customer service and communication skills, with a passion for animals. Competitive compensation and comprehensive benefits are offered, including health coverage and opportunities for professional growth.

Qualifications

• Passion for providing excellent customer service and genuine love for animals.
• Exceptional communication skills to manage stressful situations.
• Strong organizational skills to prioritize and multitask.

Responsibilities

• Manage a multi-line phone system and greet clients.
• Maintain accurate medical records and manage appointment schedules.
• Educate clients on pet wellness and hospital services.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Veterinary software

Job description

About the Hospital

At Ingleside Animal Hospital, you will work in a modern, spacious, AAHA-accredited hospital that takes pride in practicing high-quality medicine and supporting the people who deliver it. You will have access to well-maintained equipment including digital radiography, ultrasound, flexible and rigid endoscopy, therapeutic laser, and a fully equipped in-house lab. Medical records are completely paperless through Impromed Infinity, helping keep communication clear and efficient. The hospital follows Fear Free and Feline Friendly principles and consistently exceeds AAHA standards to support patient care and client trust. You will join a collaborative team where communication and teamwork are part of daily operations. Doctors regularly consult with one another on cases, and the entire hospital team works together to provide consistent, thoughtful care. New team members are supported with mentorship and structured training that allows you to grow at a steady, supported pace. Clinical standards are clearly defined and followed across the hospital, including required surgical bloodwork, IV catheterization and fluids, full dental radiographs, consistent pain management, and radiographs reviewed by a board-certified radiologist. You will benefit from a schedule designed to support work-life balance, along with leadership that values input from the team. Regular doctor, staff, and management meetings help ensure concerns are addressed and improvements are made thoughtfully. You will work alongside a fully staffed team of certified technicians, skilled assistants, customer service representatives, and kennel staff, allowing everyone to focus on doing their job well. Competitive compensation and benefits are offered, including health and dental insurance, continuing education support, professional dues, and liability coverage.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.