Veterinary Receptionist

Carpentervet; Cary (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Employee Assistance Program (EAP)

401(k) retirement options

Discounted veterinary care for yourown

Teladoc access

Job summary

Carpentervet in Cary, NC is seeking a Receptionist to be the first point of contact for clients and patients. You will manage a multi-line phone system, greet clients with empathy, and support coordination of care in a fast-paced veterinary hospital.

You will maintain patient records, assist with appointment scheduling, and handle financial transactions while upholding the highest standards of customer service and compassion for animals.

Qualifications

• A passion for providing excellent customer service and love for animals.
• Exceptional communication skills and ability to stay calm under pressure.
• Strong organizational skills and ability to multitask in a fast-paced setting.
• Collaborative mindset with ability to work independently or as part of a team.
• Experience with veterinary software is preferred and weekend/holiday flexibility is required.

Responsibilities

• Manage a multi-line phone system and greet clients professionally.
• Maintain accurate medical records and manage appointment schedules.
• Handle financial transactions and ensure smooth hospital operations.
• Educate clients on preventive care and available services.

Skills

Customer service

Communication

Organization

Team collaboration

Vet software experience

Tools

Vet software

Job description

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401(k) retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.