Veterinary Receptionist

Veterinary Practice Partners; Peoria (IL); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Structured onboarding and mentorship

Job summary

Meadowbrook Veterinary Clinic in Peoria, IL is seeking a dedicated veterinary receptionist who will greet clients, manage calls, and handle payments with a friendly, team-oriented approach.

No veterinary-specific experience is required; comprehensive onboarding will be provided. The role offers a full benefits package including medical, dental, and vision, PTO, and a 401(k); strong communication and organizational skills are essential for success.

Qualifications

• Minimum 1 year of front desk/receptionist/customer service experience in medical, dental, urgent care, veterinary, or high-volume service.
• Strong verbal and written communication skills and active listening.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Excellent organization and attention to detail; ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office; comfortable learning new software/workflows.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details professionally.
• Answer and manage a multi-line phone system; direct calls and respond to scheduling inquiries.
• Process check-outs, including payments and scheduling future appointments.
• Provide patient, client, and family support with composure during stressful situations.
• Enter data accurately and maintain organized records in the practice management system.

Skills

Customer service

Verbal & written communication

Multitasking

Compassionate demeanor

Microsoft Office

Teamwork

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

eVet

Job description

Meadowbrook Veterinary Clinic is seeking a dedicated and client-focused veterinary receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences — including those that are emotionally demanding. Veterinary-specific knowledge is notrequired; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology

Salary:

$17.00-$20.00 per hour dependent on skills and experience

Responsibilities

• Greetand check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Meadowbrook Veterinary Clinic

As a full-service, AAHA-accredited veterinary medical facility in Peoria, Illinois, we pride ourselves on delivering top-notch medical, surgical, and dental care through our professional and courteous staff. Our team is highly skilled in PennHip evaluations, A-Stamp certifications, TPLO procedures, orthopedic surgery, abdominal ultrasounds, and echocardiography. We are dedicated to promoting responsible pet ownership, preventative healthcare, and providing health-related education.

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