Veterinary Receptionist

Newberlinvet; Parma (OH); On-site; Part time

Job summary

Kentown Animal Hospital is seeking a part-time Veterinary Receptionist to join our dedicated team. This role is vital in providing exceptional client service and supporting the veterinary staff. Candidates must exhibit strong communication skills, adaptability, and a genuine passion for animal care. Join us to make a meaningful impact in improving pets' lives in our community.

Benefits

Opportunities for growth and advancement

Dynamic and supportive team environment

Work-life balance with great schedule

Qualifications

• Demonstrated commitment to core values.
• Knowledge of veterinary terminology required.
• Excellent spelling and grammar.

Responsibilities

• Greet clients and pets with a positive attitude.
• Schedule appointments and manage client inquiries.
• Handle payment and financial transactions.

Skills

Customer service

Communication

Multi-tasking

Emotional intelligence

Social awareness

Education

Veterinary medicine experience

Job description

Overview

Kentown Animal Hospital has an opportunity for a

Veterinary Receptionist to join our team!

Kentown Animal Hospital provides our community, with high-qualityveterinary caredesigned to maximize your pet’s quality of life. We know just how special your cat or dog is to your family, so we treat them with personalized medicine tailored to their unique needs. At our full-serviceanimal hospital, we have the ability to care for your pet’s every need throughout every stage of life.

Location:6395 Pearl Road Parma Heights, Ohio 44130

Shift Details: This is a part time position (under 30 hours/week), Working a few closing shifts during the week and then working 2-3 Saturdays per month.

Projected Schedule:

• M: Off
• T: Off
• W: 2-6:30 PM
• Th: 2-6:30 PM
• F: 2-6:30 PM
• S: 7:50AM -1 PM

Pay Range: $14.00 - $17.00 (based on experience)

What We Are Looking For: We are seeking individuals with veterinary medicine experience. The ideal candidate will have gold-standard customer service skills, with a personable demeanor and strong communication abilities for engaging with clients and colleagues. Emotional intelligence and social awareness are highly valued traits. Candidates must be comfortable with change and adaptable to the evolving nature of a growing hospital and shifting locations. Multi-tasking abilities are essential for success in this dynamic environment.

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity StatementAs part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.