Veterinary Receptionist

Associated Veterinary Partners; Owosso (MI); On-site; USD 19,286 - 22,041; Full time

Benefits offered by this job

401(k) with match

Health insurance

Paid time off

Employee pet care discount

Flexible scheduling

Job summary

Associated Veterinary Partners in Owosso, MI is seeking a full-time Veterinary Receptionist/CSR to join their dedicated team. You will provide exceptional service with responsibilities including scheduling appointments, managing records, and assisting clients with care needs.

The ideal candidate possesses a high school diploma, customer service skills, and a team-oriented attitude. Competitive hourly pay ranges from $14.00 to $16.00 based on experience, alongside benefits like health insurance and a 401(k) match.

Qualifications

• Veterinary clinic experience is a plus.
• Basic math and writing skills required.
• Must be able to safely lift 30 pounds.

Responsibilities

• Provide top-notch customer service.
• Schedule appointments and procedures.
• Manage medical record requests.

Skills

Customer service

Multitasking

Communication skills

Education

High School Diploma or GED

Job description

Veterinary Receptionist/CSR

Pinecrest Animal Hospital – Owosso, MI

About Us

Pinecrest Animal Hospital is a progressive, innovative 4-doctor small animal practice in Owosso, Michigan. Our team is known for delivering high-quality care using advanced diagnostics and treatments—including ultrasound, echocardiography, full in-house lab work, laser therapy, and a wide range of surgical procedures from routine to complex.

Our story began in 1953 with Dr. Jerry Fries, a legendary mixed animal practitioner who served his community with dedication—even making house calls by plane and motorcycle! Since then, the hospital has evolved under compassionate, forward-thinking leadership, and today we continue that legacy of excellence under Dr. Pritpal Rangi.

What You’ll Be Doing

As a full-time Customer Service Representative/Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include:

• Providing top-notch customer service
• Being attentive to client and pet needs
• Identifying and working compassionately with clients in various emotional states
• Working patiently with distressed, frustrated, or disgruntled clients
• Answering and triaging high-volume phone calls
• Scheduling appointments and procedures
• Checking in clients and monitoring flow from check-in to discharge
• Confirming appointments and handling client callbacks
• Managing medical record requests between hospitals and specialty practices
• Processing payment transactions
• Maintaining accurate documentation in the electronic medical record
• Relaying information between clients and doctors, technicians, or management
• Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
• Using Windows-based computer systems and practice management software
• Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

What We’re Looking For

• High School Diploma or GED (college preferred)
• Veterinary clinic experience is a plusMust be able to safely lift 30 pounds
• Basic math and writing skills
• Skilled at multitasking in a fast-paced environment
• Positive, team-oriented attitude and excellent communication skills
• Eagerness to learn and grow within the field

Compensation & Benefits

• Hourly pay: $14.00 – $16.00 (based on experience)
• 401(k) with match
• Health insurance
• Paid time off
• Employee pet care discount
• Flexible scheduling

Hospital Schedule Schedule

• Full-time (8–10 hour shifts)
• Open: Monday to Saturday
• No Sunday hours