Veterinary Receptionist

Advanced Animal Hospital Group; Orlando (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading veterinary clinic as a Veterinary Receptionist! This role is vital in creating positive first and lasting impressions for clients and their pets. You will be responsible for greeting clients, managing appointments, and providing exceptional customer service in a fast-paced environment. With opportunities for growth and a supportive team culture, this position is perfect for someone passionate about animal care and client interaction. If you thrive in a collaborative atmosphere and are eager to make a difference, this is the job for you!

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401K Plan with Company Match

Supportive Team Environment

Opportunities for Growth

Qualifications

• Exceptional client service and communication skills are essential.
• Must have computer literacy and ability to handle payment issues.

Responsibilities

• Greet clients and pets with a positive attitude and handle inquiries.
• Schedule appointments and manage financial transactions accurately.

Skills

Client Service Skills

Communication Skills

Computer Literacy

Ability to Multi-task

Veterinary Terminology Knowledge

Tools

Multi-line Phone System

Email/Internet Communication Tools

Job description

Overview

Animal Medical Clinic of Orlando has an opportunity for a full time Veterinary Receptionist to join our team!

Location: 1404 S. Bumby Ave., Orlando, Florida 32806

Compensation: $16.00 - $17.50/hr depending on experience.

What We Offer:

• A dynamic and supportive team environment where collaboration and compassion are valued.
• Opportunities for growth and advancement within our rapidly expanding practice.
• Get the work-life balance you deserve with a great schedule.
• Competitive compensation and benefits package, including medical, dental, and vision coverage.
• 401K plan with company match.

Job Summary:

The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications:

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement: As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.