Veterinary Receptionist

Veterinary Practice Partners; Orland (ME); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Onboarding & mentorship

Professional development

Pet discount

Job summary

Bucksport Veterinary Hospital is seeking a dedicated Veterinary Receptionist to join our front desk team. Ideal candidates bring transferable experience from human medical, urgent care, or high-volume customer service environments and enjoy working with animals.

We offer a comprehensive benefits package, on-boarding, mentorship, and opportunities for professional development. The role emphasizes compassionate client service and accurate record-keeping in a fast-paced clinic.

Qualifications

• Minimum 1 year of front desk or receptionist experience in medical/dental/urgent care or veterinary settings.
• Strong verbal and written communication; active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and payment processing/POS.

Responsibilities

• Greet and check in clients and patients at the front desk; collect intake information and confirm appointment details.
• Answer and manage a multi-line telephone system; direct calls and inquiries about scheduling and services.
• Process payments, post charges, and schedule future appointments during checkout.
• Provide compassionate customer service to clients experiencing anxiety or distress regarding their pet's health.
• Enter data accurately and keep records organized in the practice management system.

Skills

Customer service

Communication

Multitasking

Attention to detail

Microsoft Office

Education

High school diploma

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Bucksport Veterinary Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

What To Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary

$15.50 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full time position. Monday-Friday from 7:30 AM to 5:00 PM, typically scheduled as four 10-hour shifts. No weekend hours!

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Bucksport Veterinary Hospital

Bucksport Veterinary Hospital is a family-owned, full-service small-animal practice dedicated to keeping pets healthy and happy for life. We provide everything from routine wellness care and vaccinations to diagnostics, surgery, dental work, and emergency support - all in a modern, renovated facility

We believe in preventive care and offer customizable wellness plans that allow pet owners to spread the cost of care over monthly payments while getting access to discounted services and products.

At Bucksport, we treat pets like family. Our compassionate and supportive team collaborates to deliver personalized, quality care in a warm and welcoming environment. If you join us, you'll be part of a close-knit practice focused on integrity, teamwork, and a genuine love for animals.

#CSR