Veterinary Receptionist

Veterinary Practice Partners; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Pure Paws Veterinary Care of Hudson Square in New York City is seeking a skilled Veterinary Receptionist to be the primary point of contact for clients and their pets. You will balance administrative precision with genuine warmth across a range of interactions, including emotionally sensitive situations.

You will manage high-volume front desk operations, answer multi-line phone systems, schedule appointments, process payments, and maintain accurate EMR records with careful data entry.

Qualifications

• Minimum 1 year of front desk experience in a veterinary/clinical setting.
• Ability to manage high-volume client interactions with professionalism.
• Knowledge of common veterinary terminology and medical records processes.

Responsibilities

• Greet clients and check in patients, verify and update records.
• Manage a multi-line phone system and schedule appointments.
• Process payments, post charges, and explain invoices to clients.
• Communicate medical information compassionately, including during sensitive situations.
• Maintain accurate EMR/PIMS entries and ensure timely data entry.
• Coordinate with veterinarians and staff to maintain smooth patient flow.
• Keep reception area organized and welcoming.

Skills

Customer service

Multiline phone handling

Communication

Record maintenance

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Pure Paws Veterinary Care of Hudson Square is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary: $21 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This position is scheduled for 30-40 hours per week, working four 10-hour shifts Monday through Friday.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist, veterinary CSR, or medical receptionist in a clinical setting
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About Pure Paws Veterinary Care - Hudson Square

Pure Paws Veterinary Care of Hudson Square is a full-service, modern animal hospital serving the vibrant SoHo, West Village, Tribeca, and NYU neighborhoods of New York City. Wetake a personalized, compassionate approach to your pet’s health, designing tailored wellness plans that consider each animal’s unique needs.

Our facility is equipped with advanced diagnostic tools, including digital radiography and ultrasound, so we can offer comprehensive care ranging from routine exams and dental care to surgery and in-house lab testing.

At Hudson Square, our experienced team of veterinarians, technicians, and support staff works every day to deliver expert, stress-free care. We value preventive medicine, client education, and building long-term relationships with our patients and their families.

#CSR