Veterinary Receptionist

Mission Pet Health; Nashville (TN); On-site; USD 19,286,000 - 30,307,000; Full time

Benefits offered by this job

Discounted pet care

Online discount platform

Teladoc access

Job summary

Mission Pet Health, supporting Livewell Animal Urgent Care of East Nashville, is seeking a Receptionist to be the Director of First Impressions. You will greet clients, manage a multi-line phone system, and ensure every interaction reflects compassionate care.

You’ll coordinate care with the team, maintain medical records and appointment schedules, and help educate clients about preventive care and hospital services.

Qualifications

• Passion for customer service and animals.
• Excellent communication and positive attitude under pressure.
• Strong organizational skills in a fast-paced setting.
• Team player with ability to work independently and with direction.
• Experience with veterinary software preferred; weekend/holiday availability required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with warmth, and reflect compassionate care.
• Coordinate care: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for pet health: educate clients on preventive care and hospital services to ensure top-notch care.
• Embody compassion and empathy: remain a calming presence for clients and treat each pet like your own.

Skills

Customer service

Phone etiquette

Communication

Organization

Teamwork

Veterinary software

Tools

Vet software

Job description

At Livewell Animal Urgent Care of East Nashville, we provide compassionate, high-quality veterinary care when your pet needs it most. Our staff treats you like family and each pet like our own.We’re honored to be a trusted partner in your pet’s care during unexpected illnesses, injuries, and urgent moments. As a dedicated urgent care facility, we focus on same-day, non-life-threatening medical needs—bridging the gap between your primary veterinarian and the emergency room. Our hospital offers state-of-the-art diagnostics, advanced treatments, and skilled clinical support to help your pet feel better, faster.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.