Veterinary Receptionist

Abqpetcarehospital; Bowie (MD); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

401k match

Paid vacation

Sick leave

Employee pet discount

Uniform stipend

Periodic bonus eligibility

Job summary

National Veterinary Associates is seeking a customer-focused team member to greet clients, process pet check-ins/outs, and handle payments. You will answer calls, screen service needs, and schedule appointments while maintaining client records in our operations software.

A minimum of 6 months of related experience is required. Benefits include 401k with employer match, paid vacation and sick leave, pet discount, uniform stipend, and eligibility for a periodic bonus.

Qualifications

• Minimum 6 months of job-related experience.

Responsibilities

• Greet clients and respond to questions; process incoming and outgoing pets and payments.
• Answer phone calls, screen for service needs and schedule appointments.
• Handle incoming/outgoing mail and e-mail; monitor waiting area for cleanliness.
• Document and maintain client information and service data in business operations software.
• Escalate complex matters to senior staff.

Skills

Customer service

Phone handling

Scheduling appointments

Cash handling

Data entry

Job description

Provides excellent and expeditious client experience; greets clients, responds to questions, processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data, and other pertinent information within business operations software. Escalates complex matters to senior staff. A minimum of 6 months of job-related experience is required.

The base hourly range for this position is $15.00 - $19.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits include:

• 401k - NVA matches 50% of the first 6% of your contribution
• Paid Vacation and Sick Leave
• Employee Pet Discount
• Uniform Stipend
• this position is eligible for a periodic bonus

The schedule for this position is: Monday 2pm-7pm, Wednesday 8am-2pm, Thursday 8am-6pm, and alternating Saturdays from 8am-1pm.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

• We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
• If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.