Veterinary Receptionist

Mission Pet Health; Metairie (LA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellbeing insurance

401k retirement options

Educational assistance (AVMA programs)

Teladoc 24/7 access

Job summary

Mission Pet Health in Metairie, LA seeks a friendly receptionist to be the first point of contact for clients and their pets. You will manage a multi-line phone system, greet clients, and support daily operations, including appointment scheduling and basic billing.

The role emphasizes compassion, clear communication, organization, and teamwork within a busy, full-service veterinary hospital open seven days.

Qualifications

• Passion for providing excellent customer service.
• Exceptional communication skills in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Collaborative, team-first mindset with ability to work independently when needed.
• Experience with veterinary software is preferred. Flexibility to work weekends and holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle basic billing/transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Vet software

Tools

Veterinary software

Job description

The Pet Care Center has served the Metairie community since 1958, building a legacy of comprehensive, high-quality care. We are honored to hold American Animal Hospital Association (AAHA) accreditation, meaning we regularly meet or exceed the rigorous standards recognized worldwide as the benchmark for quality medicine. Only 15% of hospitals achieve this status, covering critical areas like surgery, diagnostics, and patient safety. This commitment to excellence is deeply appreciated by our community, reflected in our excellent 4.6-star Google rating. If you seek a supportive, established environment where you can focus on managing complex medical cases and truly grow your expertise, we invite you to do your best work here alongside our highly qualified teammates. We know that providing exceptional care requires exceptional support for all of our teammates. Joining our practice means stepping into a cohesive group of professionals, collaborating alongside seven DVMs, including a dedicated Lead Veterinarian. Our robust structure allows us to maintain the demanding AAHA standards across every aspect of the hospital, including surgical procedures, anesthesia, and comprehensive emergency services. We are open seven days a week until 11:00 PM, and our comprehensive coverage and team support ensure that you have the internal resources and communication channels needed to succeed in complex urgent care scenarios and long-term patient management. You will be working in a modern, full-service small animal environment dedicated to advanced care. We focus on providing detailed Wellness and Prevention services, advanced Testing and Diagnostics, and specialized Surgical Procedures. Our team manages a stimulating caseload by providing critical Urgent Care and Emergency services seven days a week, offering immediate support to the local New Orleans area and expanding your opportunity to manage diverse and demanding medical challenges. We are dedicated to providing the highest quality medical care available so your patients may experience a longer, healthier life through proactive and advanced treatment plans. Pet Care Center is conveniently located in Metairie, Louisiana, serving the immediate community and surrounding areas, including greater New Orleans. Metairie provides the comfortable accessibility and dedicated community feel of a major suburb while offering quick access to all the renowned cultural richness, diverse dining, and professional resources of the New Orleans metro area. You will find a strong, engaged pet-owning clientele that highly values the comprehensive, high-standard medical services we provide, allowing you to build lasting professional relationships and enjoy life in a vibrant Gulf Coast community.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

• Competitive Compensation

  A competitive hourly rate or salary based on your experience and role.

• Health & Wellbeing

  We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

• Financial Security

  Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

• Commitment to Growth

  We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

• The Power of a Network

  Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

• Valuable Perks

  Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.