Veterinary Receptionist

Mission Pet Health; Mandeville (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Discounted veterinary care for your/te

Online discount platform access

Free 24/7 Teladoc access

Job summary

Mission Pet Health is seeking a Receptionist to join our network of veterinary teams in Louisiana. You will manage a multi-line phone system, greet clients with warmth, and coordinate care with compassion for both pets and their families.

In this role, you’ll handle medical records, scheduling, and financial transactions while educating clients on preventive care and services. We offer comprehensive benefits, ongoing training, and opportunities for growth within a nationwide veterinary network.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred; a flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Direct a multi-line phone system, greet clients warmly, and reflect our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions to keep the hospital running smoothly.
• Educate clients on preventative care and other hospital services to ensure pets receive best care.
• Be a calming, empathetic presence and treat each pet with respect.

Skills

Customer service

Communication

Organization

Teamwork

Job description

For over three decades, Northlake Veterinary Hospital has defined comprehensive veterinary care in Mandeville, Louisiana. Since 1991, we have built a profound foundation of trust, reflected by our excellent 4.8-star Google rating from the community we serve. We pride ourselves on offering full-service medical support, encompassing diagnostics, advanced care, surgery, and urgent care, ensuring we are prepared for every aspect of a pet’s health journey. If you are looking for a hospital where you can immediately step into a high volume of complex cases and grow your clinical expertise alongside six skilled veterinarians, this is the environment where you can truly do your best work. When you join Northlake, you become part of a committed network focused entirely on your success. We understand that career fulfillment comes from continuous learning and strong mentorship. You will be supported in reaching your specific professional goals, whether that means pursuing credentialing as a technician, stepping into leadership, or simply deepening your clinical knowledge. Our network provides access to internal specialty consultations, dedicated continuing education resources, and programs designed to help every teammate feel respected, educated, and ready to advance in their career. The scope of medicine at Northlake Veterinary Hospital is highly robust, built to serve the critical needs of the Mandeville community seven days a week. We operate with extensive hours, offering care from 7:00 AM to 8:00 PM daily, including dedicated urgent care hours on Sundays, ensuring a consistent flow of complex and emergent cases. Our dedication to pet wellness goes far beyond preventative visits, actively incorporating advanced care, thorough testing and diagnostics, and complex surgical procedures to provide definitive outcomes for our patients. You will be instrumental in delivering this comprehensive, high-level medical support. Mandeville offers a desirable Louisiana lifestyle nestled right on the shores of Lake Pontchartrain. Located just across the Causeway from the New Orleans metropolitan area, you gain the benefit of excellent local living while still having access to world-class dining, culture, and entertainment just a short drive away. This community is known for its high quality of life, offering beautiful recreational opportunities and a welcoming environment perfect for individuals and families looking to set down roots in a scenic and supportive community while practicing high-quality medicine.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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