Veterinary Receptionist

Northlake Veterinary Hospital, LLC; Mandeville (LA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k retirement options

Teladoc access

Discounted pet care

Job summary

Northlake Veterinary Hospital, LLC in Mandeville, LA is seeking a Receptionist to join our team. You will be the first point of contact, manage the phone system, greet clients, and support daily operations with a compassionate, professional demeanor.

You’ll coordinate appointments, maintain patient records, process payments, and educate clients on preventive care and hospital services to ensure every pet receives the best possible care. Our team emphasizes learning, mentorship, and growth.

Qualifications

• Customer service mindset and a love for animals.
• Excellent communication and the ability to stay calm under pressure.
• Strong organizational skills to multitask in a fast-paced environment.

Responsibilities

• Manage a multi-line phone system and greet clients.
• Maintain medical records and appointment schedules.
• Handle financial transactions and ensure smooth hospital operations.
• Educate clients on preventive care and services to support pet health.

Skills

Customer service

Communication

Multitasking

Team-oriented

Job description

For over three decades, Northlake Veterinary Hospital has defined comprehensive veterinary care in Mandeville, Louisiana. Since 1991, we have built a profound foundation of trust, reflected by our excellent 4.8-star Google rating from the community we serve. We pride ourselves on offering full-service medical support, encompassing diagnostics, advanced care, surgery, and urgent care, ensuring we are prepared for every aspect of a pet’s health journey. If you are looking for a hospital where you can immediately step into a high volume of complex cases and grow your clinical expertise alongside six skilled veterinarians, this is the environment where you can truly do your best work.When you join Northlake, you become part of a committed network focused entirely on your success. We understand that career fulfillment comes from continuous learning and strong mentorship. You will be supported in reaching your specific professional goals, whether that means pursuing credentialing as a technician, stepping into leadership, or simply deepening your clinical knowledge. Our network provides access to internal specialty consultations, dedicated continuing education resources, and programs designed to help every teammate feel respected, educated, and ready to advance in their career.The scope of medicine at Northlake Veterinary Hospital is highly robust, built to serve the critical needs of the Mandeville community seven days a week. We operate with extensive hours, offering care from 7:00 AM to 8:00 PM daily, including dedicated urgent care hours on Sundays, ensuring a consistent flow of complex and emergent cases. Our dedication to pet wellness goes far beyond preventative visits, actively incorporating advanced care, thorough testing and diagnostics, and complex surgical procedures to provide definitive outcomes for our patients. You will be instrumental in delivering this comprehensive, high-level medical support.Mandeville offers a desirable Louisiana lifestyle nestled right on the shores of Lake Pontchartrain. Located just across the Causeway from the New Orleans metropolitan area, you gain the benefit of excellent local living while still having access to world-class dining, culture, and entertainment just a short drive away. This community is known for its high quality of life, offering beautiful recreational opportunities and a welcoming environment perfect for individuals and families looking to set down roots in a scenic and supportive community while practicing high-quality medicine.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You’ll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.

  Responsibilities and Benefits

  How You’re Supported

  As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

  Competitive Compensation

  A competitive hourly rate or salary based on your experience and role.

  We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

  Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

  Commitment to Growth

  We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

  The Power of a Network

  Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

  Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

  About Mission Pet Health

  Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

  Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

  Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

  EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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