Veterinary Receptionist

Laytonsville Veterinary Practice; Laytonsville (MD); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Life Insurance

Disability Coverage

Employee Assistance Program (EAP)

Teladoc access

Pet care discount

Job summary

Laytonsville Veterinary Practice in Maryland is seeking a friendly receptionist to serve as the Director of First Impressions. You will greet clients warmly, answer a multi-line phone system, and help ensure every interaction reflects compassionate care.

You will also manage medical records, schedule appointments, and handle financial transactions to keep the hospital running smoothly. A strong focus on client education and empathetic service supports our mission of high‑quality care.

Qualifications

• Passion for customer service and love for animals.
• Strong communication skills for managing stressful interactions.
• Excellent organizational skills for multi-tasking in a fast-paced setting.

Responsibilities

• Manage a multi-line phone system and greet clients with warmth.
• Maintain accurate medical records and manage appointment schedules.
• Handle financial transactions and ensure smooth hospital operations.
• Educate clients on preventive care and available services.

Skills

Customer service

Exceptional communication

Organizational skills

Team-oriented

Veterinary software experience

Flexible schedule

Tools

Veterinary software

Job description

At Laytonsville Veterinary Practice, you join a practice committed to providing thorough and compassionate care, a mission we have upheld for over 30 years. The deep trust we have built within the community is clear, reflected in our excellent 4.8-star Google rating. Here, the focus is always on developing genuine friendships and ties, both with our clients and within the team, centered on a shared love for animals. We are actively growing, and this is your opportunity to join a dedicated group of medical professionals ready to help you succeed.Being part of the broader network that supports Laytonsville Veterinary Practice means you have immediate access to resources designed to help you do your best work. For all our teammates, this includes dedicated mentorship programs, clear pathways for professional development, and educational assistance toward career goals, whether that means becoming a credentialed technician or moving into a leadership role. You will find that our culture prioritizes continuous learning and provides the stability needed for you to focus purely on providing high-quality care.Your commitment to high-quality medicine is supported by a robust list of services handled in-house, including routine surgeries, comprehensive dental care, and availability for emergency drop-off procedures. We manage complex chronic conditions, providing client resources for Diabetic Care and Subcutaneous Injections, and we maintain strong relationships with specialists for referrals when advanced intervention is necessary. Furthermore, our investment in modern client support, including a new portal that provides owners direct access to clinical information and wellness reminders, ensures that you can focus less on administration and more on direct patient care.Located in Laytonsville, Maryland, our practice has been an essential fixture in the local area for over three decades. This deep history ensures a highly loyal client base that trusts our approach to veterinary care. You will be serving a community that values long-term relationships and appreciates compassionate, thorough medicine. We are looking for teammates ready to build lasting connections within this welcoming Maryland locale.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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