Veterinary Receptionist

VCA Animal Hospitals; Kalamazoo (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to enhance client experience at our Kalamazoo location. The ideal candidate will demonstrate strong customer service skills, professionalism, and a passion for animal care. Benefits include competitive compensation and a comprehensive benefits package including medical, dental, and generous pet care discounts.

Benefits

Medical/dental insurance

Generous employee pet discounts

401(k)

Paid vacation/sick days

Qualifications

• Experience in a customer-facing role preferred.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of animal husbandry and non-medical pet care is a plus.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Manage medical records and ensure facility cleanliness.

Skills

Customer service

Communication

Professionalism

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.
At VCA Texas Corners Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com