Veterinary Receptionist

Three Trails Animal Hospital; Independence (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Job summary

Three Trails Animal Hospital in Independence, MO is seeking a dedicated Veterinary Receptionist who excels in client service and front-desk operations. No veterinary knowledge required; comprehensive onboarding will be provided to help you learn our workflows and terminology.

You will greet clients, answer calls, process payments, and schedule appointments with compassion for pet owners. The role emphasizes teamwork, clear communication, and the ability to stay organized in a fast-paced clinic

Qualifications

• Minimum 1 year front desk or customer service experience in medical or veterinary settings.

Responsibilities

• Greet and check in clients and patients at the front desk.
• Manage a multi-line telephone system.
• Process payments and schedule future appointments.
• Provide compassionate customer service during anxious situations.
• Data entry and record maintenance in the practice management system.
• Communicate with clinical staff to relay messages.
• Maintain a clean, welcoming reception and waiting area.

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Teamwork

Tools

Microsoft Office

POS systems

Appointment scheduling software

Multi-line phone systems

Job description

Three Trails Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional who demonstrates composure under pressure, a genuine affinity for animals, and the interpersonal skills to support clients across a wide range of experiences – including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary: $18.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule

This is a full time position.

• 3 days per week, Monday–Thursday, with the specific days rotating
• Shifts will begin at either 7:00 AM or 8:00 AM - 6:00 PM
• Every other Saturday: 7:00 AM–2:00 PM
• On weeks when a Saturday is worked, the schedule will be 4 days total

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and training
• Communicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) is considered a strong asset.

About Three Trails Animal Hospital

Three Trails Animal Hospital is a full-service companion animal hospital that provides a complete list of clinical services for the benefit of your family pets. We serve the dogs, cats, exotic critters and their owners of the Independence, MO region with dependable veterinary care and outstanding client service in a modern and fully-equipped veterinary facility.

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