Veterinary Receptionist

Three Trails Animal Hospital; Arkansas; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits package (medical, dental, and

Paid time off and 401(k)

Structured onboarding and mentorship

Professional development opportunities

Job summary

Three Trails Animal Hospital in Independence, MO seeks a Veterinary Receptionist to join our team. Open to candidates with strong transferable experience from medical, dental, urgent care, or high-volume hospitality settings. Onboarding and training are provided to ensure success.

You will support clients across a broad range of experiences, handling front desk duties, scheduling, and compassionate communication, with a comprehensive benefits package and full-time hours.

Qualifications

• Minimum 1 year in front desk, receptionist, or customer service in medical/clinical settings.
• Strong verbal and written communication; active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phones, data entry, and payments/POS.
• Solid organizational skills with ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office; comfortable learning new software/workflows.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake data, and confirm appointments.
• Answer a multi-line phone system and direct calls regarding scheduling and services.
• Process client check-out, payments, and schedule future visits.
• Provide composed, compassionate service for clients experiencing anxiety or distress.
• Enter data accurately and maintain organized records in the practice management system.
• Communicate with clinical staff to relay messages and support daily operations.
• Maintain a clean, welcoming reception and waiting area.

Skills

Customer service

Verbal communication

Written communication

Telephone systems

Data entry

Multitasking

Microsoft Office

Teamwork

Professionalism

Compassionate service

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

orezyVet

Job description

Three Trails Animal Hospital is seeking a dedicated and client-focused Veterinary Receptionist to join our team. This position is open to candidates who bring strong transferable experience from adjacent fields, including human medical or dental offices, urgent care clinics, emergency services, or high-volume hospitality and customer service environments.

We are looking for a professional whodemonstratescomposure under pressure, a genuine affinity for animals, andthe interpersonalskills to support clients across a wide range of experiences - including those that are emotionally demanding. Veterinary-specific knowledge is not required; comprehensive onboarding and training will be provided.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Structured onboarding and mentorship covering veterinary workflows, software, and medical terminology
• Professional development opportunities

Salary: $18.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule : This is a full time position.

• 3 days per week, Monday - Thursday, with the specific days rotating
• Shifts will begin at either 7:00 AM or 8:00 AM - 6:00 PM
• Every other Saturday: 7:00 AM-2:00 PM
• On weeks when a Saturday is worked, the schedule will be 4 days total

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details in a professional and welcoming manner
• Answer and manage a multi-line telephone system, directing calls and responding to inquiries regarding scheduling, services, and general information
• Perform client check-out, including payment processing, posting charges, and scheduling future appointments
• Provide composed and compassionate customer service to clients experiencing anxiety, distress, or difficult news regarding their pet's health
• Perform accurate data entry and maintain organized records in the practice management system following onboarding and trainingCommunicate effectively with clinical staff to relay messages, flag urgent situations, and support efficient daily operations
• Maintain a clean, organized, and welcoming reception and waiting area

Qualifications

• Minimum 1 year of experience in a front desk, receptionist, or customer service role in a medical, dental, urgent care, veterinary, or high-volume service environment
• Proven customer service skills with strong verbal and written communication, including active listening and conflict resolution
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or point-of-sale (POS)
• Strong organizational skills and attention to detail; ability to multitask effectively in a fast-paced environment
• Proficient in Microsoft Office; comfortable learning new software and workflows
• Reliable, punctual, and professional; ability to work independently and as part of a team
• Genuine affinity for animals and comfort working in a clinical setting

Experience in a veterinary clinic, animal care facility, or medical office; familiarity with veterinary or medical terminology; or PIMS software experience (Cornerstone,Avimark,ImproMed,eVetPractice, orezyVet) is considered a strong asset.

About Three Trails Animal Hospital

Three Trails Animal Hospital is a full-service companion animal hospital that provides a complete list of clinical services for the benefit of your family pets. We serve the dogs, cats, exotic critters and their owners of the Independence, MO region with dependable veterinary care and outstanding client service in a modern and fully-equipped veterinary facility.

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