Veterinary Receptionist

Southern Veterinary Partners; Idaho; On-site; USD 10,000 - 60,000; Full time

Job summary

Une opportunité passionnante en tant que Réceptionniste dans un hôpital vétérinaire de premier plan à Meridian, Idaho. Vous jouerez un rôle clé en interagissant avec les clients et en gérant les tâches administratives, tout en travaillant avec une équipe dévouée à la santé des animaux. Rejoignez une organisation reconnue pour sa croissance et son excellence en matière de soins vétérinaires.

Benefits

Medical, Dental & Vision

Retirement Plan (401k)

Life Insurance

Short Term Disability

Paid Time Off

Educational assistance for veterinary technician programs

Free access to doctors (Teladoc)

Discounted Veterinary Care

Employee Assistance Program (EAP)

Collaboration with a large network of veterinary professionals

Qualifications

• Expérience en service client et gestion d'appels.
• Capacité à travailler dans un environnement dynamique.
• Flexibilité pour des horaires incluant week-ends et jours fériés.

Responsibilities

• Gérer les appels pour la prise de rendez-vous et fournir des informations.
• Maintenir des dossiers clients et documentation vétérinaire.
• Offrir un service client exceptionnel tout en gérant des transactions financières.

Skills

Excellent customer service skills

Strong verbal and written communication

Organizational skills

Critical thinking

Education

Knowledge of veterinary medical terminology

Tools

Veterinary software

Job description

Intermountain Pet Hospital of Merdian-Overland is located in Meridian, Idaho and has been serving the community for over 40 years. We are a full-service animal hospital providing veterinary care to dogs, cats, exotics, and pockets pets and offer services such as routine medical, surgical, and dental care. Our purpose is to bring happiness and good health into the lives of pets and people. We provide compassionate, low-stress, high-quality veterinary care to our patients while treating our clients like family. We work together as a team exercising integrity, innovation, communication, and excellence. If you are a passionate and caring team player, please apply today.

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $16.00-$18.00(Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).