Veterinary Receptionist

Advanced Animal Hospital Group; Hillsboro (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in veterinary care is seeking a dedicated Veterinary Receptionist to join their dynamic team. In this role, you will be the first point of contact for clients and their beloved pets, providing exceptional service and support in a fast-paced environment. Your responsibilities will include managing client inquiries, scheduling appointments, and ensuring that every interaction reflects the hospital's core values of compassion and professionalism. If you have a passion for animal care and thrive in a collaborative atmosphere, this opportunity is perfect for you. Join a team that values growth, work-life balance, and making a positive impact in the lives of pets and their owners.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401K Plan with Company Match

Supportive Team Environment

Opportunities for Growth

Qualifications

• Exceptional client service and communication skills required.
• Ability to handle payment and financial issues effectively.
• Knowledge of veterinary terminology is essential.

Responsibilities

• Greet clients and pets with a positive attitude.
• Answer phones and provide information about services.
• Schedule appointments and maintain accurate medical records.

Skills

Client Service Skills

Communication Skills

Computer Literacy

Veterinary Terminology Knowledge

Multi-tasking

Problem-solving

Education

High School Diploma

Tools

Multi-line Phone System

Computer Software

Job description

Overview

Frontier Veterinary Hospital has an opportunity for a

Full Time Veterinary Receptionist to join our team!

Are you ready to bring your passion for people, pets and problem-solving to a place where no day is ever the same? Do you thrive in a fast-paced, energetic environment where every wagging tail and purring patient gets the care they deserve? If this sounds like you, then we want you to be part of our Client Service Team!

Location: 4500 NE Cornell Road, Hillsboro, Oregon 97124

Compensation: $20 - 22/hr depending on experience.

Shift Details: Ability to work full time/5 days per week, with early morning and evening availability, and at least 1 weekend day per week. Love working weekends? Awesome - we can give you consecutive weekdays off!

About Us: We work hard, but we also know how to have fun while doing it! Our team is all about supporting one another, solving problems together, and making every day a little brighter for our patients, clients, and each other. When you join our hospital, you’re not just starting a job—you’re becoming part of a team that cares as much about you as we do about our patients.

What We Offer:

• A dynamic and supportive team environment where collaboration and compassion are valued.
• Opportunities for growth and advancement within our rapidly expanding practice.
• Get the work-life balance you deserve with a great schedule.
• Competitive compensation and benefits package, including medical, dental, and vision coverage.
• 401K plan with company match.

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities:

• Maintain and uphold the Core Values and Mission Statement of MVP.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conversations including the date, time, key points of the discussion and any required information.
• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.
• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement: As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.