Veterinary Receptionist

Veterinary Practice Partners; Hiawatha (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a progressive veterinary practice as a front-desk receptionist, where you'll be the welcoming face for clients and their pets. This role is perfect for a customer service professional who thrives in a fast-paced environment and is passionate about animal care. Enjoy a supportive work culture that values your contributions and offers a comprehensive benefits package, including medical, dental, and vision insurance. You'll be instrumental in ensuring a positive client experience while managing appointments and providing essential information about pet care. If you love animals and want to make a difference, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan

Professional Development Opportunities

Qualifications

• Previous experience in a veterinary or medical office setting preferred.
• Strong organizational and multitasking skills are essential.

Responsibilities

• Greet clients and pets, manage appointment sign-ins and confirmations.
• Handle payments and schedule future appointments accurately.

Skills

Customer Service

Organizational Skills

Multitasking

Veterinary Terminology

Calm Demeanor

Education

Experience as Veterinary Receptionist

Medical Office Assistant Experience

Job description

Receptionist

Petersen Pet Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team , expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance

• Paid time off and a 401(k) plan for full-time employees

• Professional development opportunities

Salary: $15.00-$17.00 dependent on experience and skill

Schedule: Three full days and two half days (includes every other Saturdays)

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.

• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred

• Strong organizational and multitasking skills

• Ability to maintain a calm, professional, and positive demeanor

Why Petersen Pet Hospital in Hiawatha, Iowa?
Petersen Pet Hospital in Hiawatha, Iowa is a beautiful, progressive, 7 doctor small animal practice. We are AAHA Accredited, Fear Free, Feline Friendly, pocket pet friendly upscale practice with an old-fashioned ethic of kindness, quality and caring.