Veterinary Receptionist

Petersen Pet Hospital; Hiawatha (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated front-desk receptionist to be the welcoming face for clients at a veterinary practice. This role is essential in creating a positive first impression, managing appointments, and ensuring smooth operations. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent customer service skills and a passion for animal care. Join a progressive team that values kindness and quality care, and enjoy a comprehensive benefits package while making a difference in the lives of pets and their owners.

Benefits

Umfassendes Leistungspaket

Kranken-, Zahn- und Augenversicherung

Bezahlte Freizeit

401(k) Plan

Qualifications

• Vorherige Erfahrung in einer Tierarztpraxis oder medizinischen Einrichtung bevorzugt.
• Starke organisatorische Fähigkeiten und Multitasking-Fähigkeiten erforderlich.

Responsibilities

• Begrüßen Sie Kunden und ihre Haustiere, verwalten Sie den Terminprozess.
• Bearbeiten Sie Zahlungen und planen Sie zukünftige Termine.

Skills

Kundenservice

Multitasking

Organisation

Kommunikationsfähigkeit

Education

Erfahrung als Tierarzt-Rezeptionist oder medizinischer Bürokaufmann

Job description

Petersen Pet Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary: $15.00-$17.00 dependent on experience and skill

Schedule: Three full days and two half days (includes every other Saturdays)

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Why Petersen Pet Hospital in Hiawatha, Iowa?
Petersen Pet Hospital in Hiawatha, Iowa is a beautiful, progressive, 7 doctor small animal practice. We are AAHA Accredited, Fear Free, Feline Friendly, pocket pet friendly upscale practice with an old-fashioned ethic of kindness, quality, and caring.