Veterinary Receptionist

Western Veterinary Partners; Irmo (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Friarsgate-Ballentine Animal Hospital is looking for a Client Service Representative to join the Reception team. This full-time role involves providing exceptional customer service, scheduling appointments, and managing client interactions in a warm atmosphere. Ideal candidates will bring a strong customer service background, exceptional multitasking skills, and a passion for veterinary care.

Benefits

Health package: Medical, dental, and vision insurance

Paid time off

Life insurance and disability

401k options

Employee Assistance Program

Qualifications

• Candidates should have a background in fast-paced customer service.
• Must be friendly, outgoing, and detail-oriented.
• Experience in veterinary settings is preferred.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service to clients and their pets.
• Process financial transactions and answer inquiries.

Skills

Customer Service

Multitasking

Communication

Detail-oriented

Teamwork

Tools

Veterinary software

Job description

Friarsgate-Ballentine Animal Hospital is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multitasking, and committed to contributing to a team-focused environment.

This is a full-time position, with a 4/10 schedule and availability needed Monday - Friday.

Full-time benefits and compensation:

• Compensation: $15-$16 hour, **for each hour worked, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Paid time off, **in accordance with site policy and applicable law
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Team players with exceptional communication and multi-tasking abilities
• Detail-oriented individuals with great organizational skills
• Personable and professional individuals who enjoy connecting with clients as well as the team
• Individuals who take the initiative and are willing to lend a helping hand
• Veterinary professionals who have a passion for helping animals
• Individuals with veterinary software knowledge and/or prior experience working with animals

At Friarsgate Animal Hospital, we are committed to delivering exceptional veterinary care with a focus on both preventative medicine and advanced treatment options. Our experienced team of five doctors works collaboratively to provide comprehensive care tailored to each patient’s needs. We offer a full range of medical services, including wellness care, ultrasound, soft tissue and orthopedic surgeries, reproductive services, dentistry, and more.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.

About the company

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