Veterinary Receptionist

Southern Veterinary Partners; Aurora (CO, IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a leading veterinary facility where your passion for animal care will shine. As a Receptionist, you will play a crucial role in ensuring a smooth operation by managing client interactions and maintaining vital records. This position offers a unique opportunity to work in a supportive environment that values compassion and teamwork. You will be part of a recognized organization that prioritizes employee growth and community impact, making a real difference in the lives of pets and their owners. If you are looking for a fulfilling career in veterinary medicine, this is the place for you!

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational Assistance for Veterinary Technician Programs

Teladoc - FREE doctor access 24/7

Discounted Veterinary Care

Employee Assistance Program (EAP)

Collaborative Working Environment

Qualifications

• Knowledge of veterinary medical terminology and procedures is essential.
• Strong verbal and written communication skills are required.

Responsibilities

• Manage client calls for scheduling and maintain accurate pet records.
• Provide instructions and invoices to clients while advocating for pet care.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Critical Thinking

Tools

Veterinary Software

Standard Office Equipment

Job description

At Tall Grass Animal Hospital, we are committed to practicing veterinary medicine with a personalized approach – treating your pet in a way that fits their needs. We treat every patient as if they were our own, giving them the same loving attention. As a group of highly trained and experienced animal lovers, we are devoted to continuing in our veterinary education learning the latest in veterinary care.

As an American Animal Hospital Association (AAHA) accredited facility, Tall Grass Animal Hospital regularly undergoes evaluations to ensure that we meet or exceed AAHA's standards of care.

As a Receptionist you will:

1. Receive and place calls to clients for the purpose of scheduling.
2. Prioritize multiple tasks in a calm, organized manner.
3. Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
4. Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
5. Utilize hospital computer systems to document medical records and communicate with clients and teammates.
6. Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
7. Excellent customer service skills and an exceptional level of communication in a professional manner.
8. Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
9. Maintain a positive attitude in all interactions with clients, pets and other teammates.
10. Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Minimum Requirements:

1. Utilizing standard office/business equipment.
2. Knowledge of veterinary medical terminology and procedures.
3. Flexible schedule including some weekend and holiday shifts.
4. Experience with veterinary software is preferred.
5. Ability to work independently on assigned tasks as well as to accept direction on given assignments.
6. Possession of organizational skills.
7. Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
8. Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

1. Pay range of $14.81-$20.90/hour based on experience.
2. Health Care Plan (Medical, Dental & Vision).
3. Retirement Plan (401k).
4. Life Insurance (Basic, Voluntary & AD&D).
5. Short Term Disability.
6. Paid Time Off (Vacation & Public Holidays) - for eligible positions only.
7. SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs.
8. Teladoc- FREE doctor access 24/7.
9. Discounted Veterinary Care.
10. EAP (Employee Assistance Program).
11. A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth.
12. Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).