Veterinary Receptionist

Veterinary Practice Partners; Arvada (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A veterinary hospital in Arvada is seeking a dedicated Veterinary Receptionist to serve as the first point of contact for clients and their pets. The role involves handling client communications, processing payments, and supporting veterinary staff, all while providing excellent customer care. Applicants should have strong organizational and multitasking skills, with a passion for animal care.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Paid time off and a 401(k) plan

Professional development opportunities

Qualifications

• Experience as a veterinary receptionist or medical office assistant preferred.
• Ability to maintain a calm and professional demeanor.
• Strong organizational and multitasking skills.

Responsibilities

• Greet clients and their pets, complete appointment sign-in, and escort to exam rooms.
• Handle payments and process credit/debit cards.
• Answer client calls for appointments and inquiries.

Skills

Organizational skills

Multitasking

Customer service

Job description

Seeking a Veterinary Receptionist

Indian Tree Animal Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities

Salary: $19.00-$21.00 per hour dependent on experience

Schedule: Employee is expected to work either four 10-hour shifts or five 8-hour shifts to make 40 hours per week with rotating Saturdays. There are opening and closing shifts available.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Indian Tree Animal Hospital

We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, CO2 laser, cold laser therapy, ultrasound. We also offer acupuncture, orthopedic surgery, and community support.