Veterinary Receptionist

Cainhoyvet; Charleston (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

Cainhoy Veterinary Hospital is hiring a full-time front-desk receptionist to provide an excellent client experience. The role requires strong customer service and organizational skills, with responsibilities including client interaction and administrative tasks. A competitive benefits package is included, supporting both work and home life.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Paid time off

401(k) plan for full-time employees

Qualifications

• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete appointment sign-in process.
• Handle payments, process credit/debit cards, and schedule appointments.
• Answer client calls for appointments and other requests.

Skills

Organizational skills

Multitasking

Customer service

Education

Previous experience as a veterinary receptionist or medical office assistant

Job description

Cainhoy Veterinary Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to celebrate and embrace diversity and inclusion,expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary:$16-$19 per hour

Schedule: 35-40 hours a week Mon-Fri, alternating weekends

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Cainhoy Veterinary Hospital
Our hospital is a brand new facility, built in 2021, with state of the art equipment! We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, and in-house labs.

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