Veterinary Receptionist

SmartRecruiters, Inc.; Charleston (WV); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation

Paid Sick Time

Paid Bereavement

Parental Leave

Continuing Education Allowance

Tuition Reimbursement

Referral Bonus

Job summary

North Gateway Animal Hospital in West Virginia is seeking an experienced veterinary receptionist to welcome clients and patients, answer calls, triage concerns, schedule appointments, and process payments. The role emphasizes compassionate, discreet support during medical events and requires calm, clear communication.

You’ll join a team at two WV locations, with opportunities for virtual and hands-on training, growth into advanced roles, and a supportive environment focused on exceptional pet

Qualifications

• Experienced receptionist with a minimum of 1-year veterinary experience preferred.
• Compassionate, calm, team player, multi-tasker and strong communicator.
• Highly organized and possess computer skills.

Responsibilities

• Greet clients and patients; triage concerns and answer questions.
• Schedule appointments to maximize efficiency and daily flow; process payments.
• Provide emotional support to clients in times of need with discretion.

Skills

Veterinary receptionist

Customer service

Communication

Multitasking

Job description

Our establishment offers preventive care, wellness exams, internal medicine, pet surgery, radiology consults, and dental surgery. In addition to our customary services, Gateway Animal Hospital is expanding our practice range to include home visits and farm calls, ensuring our commitment to providing compassionate pet care everywhere. We look forward to growing our traditional and integrative veterinary medicine and services with new and exciting endeavors that exceed the expectations of our clients and their furry friends.

At North Gateway Animal Hospital, we live to care, with an emphasis on top-tier services for both pets and people.

Services Include: Wellness & Prevention, Advanced Diagnostics, Dental Care, Surgery, Laser Therapy, Boarding, Ultrasound, and more!

We have two thriving locations in West Virginia!

• General Practice/Small Animal clinic with some large animal


• 3-DVM clinic with dedicated support staff


• Rotating Saturdays and closed Sundays

North Gateway will be the primary location for this position; however, candidates may also be considered for opportunities at our Gateway Animal Hospital location at 55 MacCorkle Avenue, Saint Albans, WV 25177.

Job duties include, but are not limited to:

Maintain the visual appeal or the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.

Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.

Qualifications

• Experienced Receptionist with a minimum of 1-year veterinary experience preferred


• Compassionate, Calm, Team Player, Multi-Tasker and Strong Communicator


• Highly organized and possess computer skills


• Self-starter with the desire to continue to advance your knowledge and skillset.

Additional Information

We offer our staff:

• Employee Assistance Program


• Paid Vacation and Sick Time for ALL Employees


• Paid Bereavement Program


• Paid Parental Leave Program


• Competitive Compensation


• Continuing Education Allowance (applies to licensed/registered/certified roles)


• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program


• Referral Bonus Program for most positions!


• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)


• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.