Veterinary Receptionist

JM Pet Resort & Veterinary Clinic; Brockton (MA); On-site; USD 21,000 - 26,000; Part time

Job summary

JM Pet Resort & Veterinary Clinic seeks a friendly Veterinary Receptionist to be the first point of contact for clients and their pets. This part-time role supports the veterinary team with essential administrative tasks and a welcoming, professional atmosphere.

The position is 20–25 hours per week, including two weekdays and a rotating Saturday, with responsibilities spanning check-in/out, scheduling, payments, records, and patient communication. Experience with animal care is highly valued.

Qualifications

• 3–5 years in an office setting in customer service and/or a reception capacity.
• Professional animal care experience is strongly preferred.
• Highly organized and able to multitask in a fast-paced environment.
• Comfortable interacting with dogs and cats of all breeds and sizes.
• Passionate about animal welfare; treats all animals with compassion and kindness.

Responsibilities

• Greet clients and their pets warmly, creating a friendly first impression.
• Check clients in and out for appointments and manage the discharge process.
• Answer phones and respond to emails promptly and professionally.
• Schedule appointments using the practice management software.
• Process payments, invoices, and financial transactions per clinic protocols.
• Maintain up-to-date client records and registration forms.
• Communicate estimated wait times to clients throughout visits.
• Collaborate respectfully with veterinarians, technicians and staff.
• Remain calm and solution-focused when assisting distressed clients.
• Maintain reception area cleanliness and stock brochures, forms, and supplies.
• Assist with evacuation of all animals in case of an emergency.

Skills

Customer service

Multitasking

Organization

Dog & cat interaction

Communication

Education

High School Diploma or equivalent

Tools

Practice management software

Job description

Our mission is to support lifelong harmonious relationships between people and their pets. As experts in our field, we offer trusted guidance to pet parents and support them through all ages and stages while delivering 360° of Happy Health® to their beloved pets. We strive to empower a creative team of individuals in building careers in animal care where they feel valued, inspired, and live in a culture of recognition and growth.

Why Join Us:

At JM Pet Resort and Veterinary Clinic, you'll be part of a supportive, collaborative team that values both pets and people. We offer opportunities to grow, make a difference in the lives of animals, and help clients feel confident in their pets' car e.

Job Summary

The Veterinary Receptionist plays a vital role in the daily operations of our veterinary clinic, serving as the first point of contact for clients and their pets. This position provides essential administrative and organizational support to the veterinary team while ensuring a welcoming, compassionate and professional environment for clients. This role is key in promoting a positive client experience and supporting a smooth clinic workflow.

This is a part-time position requiring 20–25 hours per week, including two weekdays and a rotating Saturday schedule.

• Greets clients and their pets warmly and creates a friendly and welcoming first impression
• Checks clients in and out for appointments and ensures a smooth discharge process
• Answers incoming phone calls and responds to emails promptly and professionally
• Schedules appointments accurately using the designated practice management software
• Processes payments, invoices and financial transactions efficiently and in accordance with clinic protocols
• Maintains up-to-date client records and verifies registration forms are current
• Communicates estimated wait times and keeps clients informed throughout their visit
• Upholds respectful and cooperative relationships with veterinarians, technicians and all team members
• Remains calm, patient and solution focused when working with distressed or frustrated clients
• Demonstrates strong multitasking and organizational skills in a high-volume, fast-paced environment
• Maintains cleanliness and organization of the reception area, ensuring brochures, forms and supplies are fully stocked
• Assists with evacuation of all animals if an emergency occurs

Qualifications

• 3-5 years in an office setting in customer service and/or a reception capacity
• Professional animal care experience is strongly preferred
• Highly organized
• Ability to multitask in a fast paced setting
• Comfortable interacting with dogs and cats of all breeds and sizes
• Passionate about animal welfare; treats all animals with compassion and kindness

Education

• High School Diploma or equivalent preferred

Computer Skills

• Must be able to learn and efficiently use company software
• Must be able to learn new technology in accordance with business needs

Physical Demands

• Position requires a person to be both indoors and outdoors regardless of the weather
• Majority of the day is spent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing
• Must be able to lift 50 pounds regularly, up to 100 pounds with assist
• Must be comfortable working with a wide variety of animals including small and large dogs
• Must be able to work around pet hair and dander
• Must be able to climb 2 flights of stairs multiple times per day

Working Conditions

• Potential exposure to dog and cat bites
• Potential exposure to contagious disease or infection
• Exposure to contaminants
• Exposure to extreme weather (i.e. heat and cold)
• Must work around pet hair and dander

Disclaimer

The above information has been designed to indicate the general nature of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed or deleted in accordance with business needs.