Veterinary Receptionist

Denney Veterinary Service; Brady Township (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Denney Veterinary Service is seeking a customer-focused receptionist to greet clients, answer calls, and assist our veterinary team. You will convey information about pet care and help schedule appointments while ensuring a smooth clinic flow.

Ideal candidates have a High School Diploma and customer service experience; veterinary clinic exposure is preferred. The role requires uplifted energy, organizational skills, and basic computer literacy to support daily operations.

Qualifications

• High School Diploma or equivalent; veterinary clinic experience preferred.
• Customer service experience required.

Responsibilities

• Greet customers promptly with a cheerful voice and provide information about pet care.
• Answer calls efficiently on a multi-line system to minimize hold times.
• Assist doctors by anticipating information needed on messages.
• Help team members and customers with a proactive, friendly attitude.
• Prepare consent forms and schedule reminders for appointments.
• Check in patients for outpatient and inpatient visits.
• Check out patients after appointments and with medication/food purchases.
• Process refill requests and ensure all tasks are completed before shift end.
• Keep work area clean and organized and maintain basic vaccine knowledge.

Skills

Time management

Oral and written communication

Basic animal care

Basic veterinary terminology

Knowledge of vaccines

Initiative / self-start

Basic computer skills

Education

High School Diploma

Job description

ROLE AND RESPONSIBILITIES

Greeting each customer quickly and with a cheerful happy voice.

Provide customers with information and knowledge they need to make choices about their pet’s care.

Answer calls on a multi-line system effectively and quickly, keeping hold times to a minimum.

When taking messages for doctors, anticipate what information the doctor may need

Take the initiative to be helpful to other team members and customers

Prepare for the next day by generating consent forms and calling appointments for reminders

Check in patients for outpatient and inpatient appointments

Check out patients after appointments and when they purchase medications and/or food

Completing refill requests

Complete all tasks before leaving at the end of your shift.

Keeping your work area clean and organized

Have knowledge of basic medications we sell, and current specials/rebates

Strive for customer service excellence

Any other tasks assigned

Be knowledgeable of vaccines and vaccine protocols

QUALIFICATIONS AND EDUCATION REQUIREMENTS

High School Diploma, 1 year experience in a veterinary clinic preferred, customer service experience.

PREFERRED SKILLS

Time management skills, good oral and written communication skills, basic animal care, basic veterinary terminology, knowledge of common vaccines and vaccine protocols, initiate to work effectively without direct supervision, basic computer skills.

ADDITIONAL NOTES

Ability to lift to 30 lbs

We have a graduated level training program in place to insure all employees are trained and can pass a written quiz prior to graduating to the next training level. Pay and raises are dependent on the ability to learn, retain what you learn, and how hard you work and progress through the training program. Although previous experience may be factored in when giving you a starting wage, all new hires will begin on level 1 and work up through the levels. New hires without any experience in the vet clinic setting can expect to start out at minimum wage, with a review at six weeks.

Availability Requirements - FULL TIME PERMANANT AVAILABILITY

Must have flexible schedule, available as early as 7:30am any day and as late as 7pm on Wednesdays (5:30pm rest of week). No weekends. Minimum 20 hours per week, up to 29 hours per week. Set schedule after training period of 5-6 weeks. PLEASE DO NOT APPLY IF YOU ARE NOT AVAILABLE THE TIMES LISTED ABOVE.

We would love to add the right "people" person to our Denney Vet family!