Veterinary Receptionist

Caring Hands Animal Hospital - Merrifield; Bloomingdale (IL); On-site; USD 17,000 - 19,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plan

Employee pet discount

Paid time off

401(k)

Employee referral bonus

Job summary

Pooler Veterinary Hospital is hiring a full‑time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care.

As part of our team, you’ll discuss vaccines, explain procedures, and coordinate appointments, ensuring smooth workflows and positive client experiences.

Qualifications

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client-ready environment—including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors.

Skills

Front desk experience

Vet terminology knowledge

Empathy

Calm demeanor

Job description

Salary: $14.00 - $1.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Four weekdays from 7:15 AM – 6:00 PM. Employees typically have a consistent day off each week. No weekend hours!

Pooler Veterinary Hospital is hiring a full‑time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve —medical, dental, vision, and retirement for full‑time team members—plus an employee pet discount because we know your pets are family, too!
• Paid time off. Catch your breath with paid holidays and PTO. Take the time you need to recharge.
• 401(k) with a generous company. We invest in your future while you care for our pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands‑on training and mentorship to support long‑term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands‑on animal work, or simply build a meaningful long‑term role.

Key Responsibilities:

• Be the first point of contact: Greet clients and their pets warmly, complete the sign‑in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow‑up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client‑ready environment—including occasionally assisting with pet‑related clean‑up to ensure a pleasant experience for all visitors.

Qualifications:

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end‑of‑life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Pooler Veterinary Hospital

Pooler Veterinary Hospital is a family‑oriented, patient‑centered, point of veterinary care which brings together dedicated individuals, selflessly pursuing a commitment to uphold the highest standard of veterinary medicine and ethical reasoning, in a constant effort to optimize the quality of life available to our patients and employee.

Caring Hands Animal Hospital fosters the human‑animal bond by allowing pet owners to stay with their pets during visits and treatments across six growing locations.

Veterinary Services Professional Services

Company size 51–200 employees

Company type Public company Founded 1997

Total funding 0

Momentum

Team growth

Momentum

3% in 12 mo

216 employees on LinkedIn

Employee experience

What it’s like inside

3.4

39 reviews

70% would recommend

Culture & values

Culture & values 3.8

Work-life balance

Work-life balance 3.2

Career opportunities

Career opportunities 3.4

Compensation & benefits 3.2

Capital

Funding history

Footprint

Where they work

Headquarters Centreville, Virginia

5675 Stone Road, Suite 200, Centreville, Virginia 20120, US