Veterinary Receptionist

Pooler Veterinary Hospital; Bloomingdale (IL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical, dental, vision

Retirement plan

Employee pet discount

Paid time off

Paid holidays

401(k) with company

Employee referral bonus

Job summary

Pooler Veterinary Hospital is hiring a full-time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care.

Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments,

Qualifications

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role.
• Basic knowledge of veterinary terminology and procedures.
• Comfort discussing sensitive topics with empathy.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Be the first point of contact: greet clients and their pets warmly, verify and confirm appointment details, and reassure clients.
• Support clinical flow: escort clients to exam rooms and relay key information between clients and staff.
• Manage client communications: handle appointment calls, care questions, prescriptions, and reminders.
• Process payments, invoicing, and schedule future appointments with attention to detail.
• Speak the language: discuss vaccines, lab tests, procedures, and veterinary terminology clearly.
• Create a welcoming space: maintain a clean, organized front desk and assist with pet-related clean-up.

Job description

Salary: $14.00 - $1.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Four weekdays from 7:15 AM – 6:00 PM. Employees typically have a consistent day off eachweek. No weekend hours!

Pooler Veterinary Hospital is hiring a full-time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties—it’s about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• All the benefits you deserve —medical, dental, vision, and retirement for full-time team members—plus an employee pet discount because we know your pets are family, too!
• Paid time off. Catch your breath with paid holidays and PTO. Take the time you need to recharge.
• 401(k) with a generous company. We invest in your future while you care for our pets today.
• Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country.
• Hands‑on training and mentorship to support long‑term growth across a variety of roles within the hospital, whether you’re aiming to grow in client care, pursue hands‑on animal work, or simply build a meaningful long‑term role.

Key Responsibilities:

• Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff.
• Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow‑up care.
• Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail.
• Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Create a welcoming space: Help maintain a clean, organized, and client‑ready environment—including occasionally assisting with pet‑related clean‑up to ensure a pleasant experience for all visitors.

Qualifications:

• Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
• Basic knowledge of veterinary terminology and procedures
• Comfort discussing sensitive topics (e.g., end‑of‑life care, financial discussions) with empathy
• Ability to maintain a calm, professional, and positive demeanor

About Pooler Veterinary Hospital

Pooler Veterinary Hospital is a family-oriented, patient-centered, point of veterinary care which brings together dedicated individuals, selflessly pursuing a commitment to uphold the highest standard of veterinary medicine and ethical reasoning, in a constant effort to optimize the quality of life available to our patients and employee.

Pooler Veterinary Hospital LLC provides compassionate, high-quality veterinary care and services for pets, ensuring their health and well‑being in a nurturing environment.

Where they work

608 US Highway 80, Bloomingdale, Georgia 31302, US