Veterinary Receptionist

Southern Veterinary Partners; Indiana (PA); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein aufstrebendes Unternehmen im Bereich der Tiermedizin sucht einen engagierten Empfangsmitarbeiter, der die erste Anlaufstelle für Tierbesitzer ist. In dieser Rolle sind Sie für die Koordination von Terminen, die Verwaltung von Patientenakten und die Bereitstellung exzellenter Kundenbetreuung verantwortlich. Sie werden Teil eines dynamischen Teams, das sich der Förderung des Wohlergehens von Tieren und deren Besitzern widmet. Wenn Sie eine Leidenschaft für Tiere haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie!

Benefits

Gesundheitsplan (Medizin, Zahnmedizin & Vision)

Rentenplan (401k)

Lebensversicherung (Basis, freiwillig & AD&D)

Kurzzeitbehinderung

Bezahlte Freizeit (Urlaub & Feiertage)

Bildungshilfe für qualifizierte Mitarbeiter

Kostenloser Zugang zu Teladoc 24/7

Rabattierte tierärztliche Versorgung

EAP (Mitarbeiterunterstützungsprogramm)

Möglichkeiten zur beruflichen Weiterentwicklung

Qualifications

• Erfahrung im Kundenservice und in der Verwaltung von Patientenakten.
• Kenntnisse in der Veterinärmedizin sind von Vorteil.

Responsibilities

• Annahme und Durchführung von Anrufen zur Terminplanung.
• Dokumentation von Patientenakten und Verwaltung von Finanztransaktionen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Veterinärmedizinische Terminologie

Kritisches Denken

Education

Abschluss in Veterinärmedizin oder verwandtem Bereich

Tools

Veterinärsoftware

Standardbürogeräte

Job description

All-Star Veterinary Clinic is located in Westfield, IN and has been serving the community for 18 years. We are a full-service animal hospital providing veterinary care to dogs and cats and offer services such as routine medical, surgical, and dental care. Here at All-Star Veterinary Clinic, we have a mission to provide the latest and greatest in veterinary medicine at our animal hospital. We also make it our goal to develop long-term client and patient relationships, establishing what we look forward to being a long and solid history in the communities of Westfield, Noblesville, and Carmel. Our animal hospital’s primary goal is to leave a legacy in our community and be known for our exceptional care of animals, our compassionate service to pet owners, and our dedication to the well-being of everyone who comes through our doors. We strive to serve both pets and their people with exceptional care. If you are a passionate and caring team player, please apply today!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

• Pay range of $14.00-$18.00/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community whiletacklinga challenging, variety of tasks and the ability to help animalsamong a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).