Veterinary Receptionist

Vetpartners; Belmont (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

New Hope Veterinary Hospital is seeking a full-time Veterinary Receptionist to provide excellent client service and support in a friendly environment. Responsibilities include greeting clients, handling payments, and scheduling appointments. The position offers a 4-day work week and competitive benefits, including a scrub allowance and employee pet discounts.

Benefits

Medical, dental, vision benefits

Paid time off

Employee pet discount

401(k) with company match

$125 scrub allowance

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets and complete the appointment sign-in process.
• Ensure accurate service accounting and handle payments.
• Answer client calls for appointments and inquiries.

Skills

Organizational Skills

Multitasking

Calm Demeanor

Job description

New Hope Veterinary Hospitalis hiring a full-timeVeterinary Receptionist tobe our veterinary clients' first point of contact, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today.
• $125 scrub allowance, distributed twice a year, ensures you have the gear you need to work comfortably!

Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Enjoy a 4-day work week with a balanced schedule! Shifts are typically:

• Monday: 7:30 AM - 7:00 PM
• Tuesday - Friday: 7:30 AM - 5:30 PM
• Saturday: 7:30 AM - 12:00 PM (on a rotating basis)

Team members receive one full day off during the week and an additional half day off if scheduled for work on Saturday. This structure allows for a great work-life balance while still providing excellent patient care!

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About New Hope Veterinary Hospital

Opened in 2023, New Hope Veterinary Hospital is a brand-new, gorgeous facility designed to provide top-tier veterinary care in a warm and welcoming environment. As part of the TotalBond family, we combine modern medicine with a personal touch—understanding and anticipating the needs of our patients while making our clients feel like family.

Our state-of-the-art facility offers advanced services, including laparoscopy and ultrasound, and we are committed to clear communication and transparency when it comes to pet care. We prioritize low-stress handling techniques to ensure every pet has a comfortable visit and are proud to be a Feline-Friendly practice.

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