Veterinary Receptionist

Westgate Pet & Bird Hospital; Austin (TX); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k retirement plan

Life Insurance

Disability coverage

Discounted pet care

Job summary

Westgate Pet & Bird Hospital in Austin, TX is seeking a friendly Receptionist to manage a multi-line phone system, greet clients with a warm demeanor, and ensure accurate scheduling and billing so the hospital runs smoothly.

You will coordinate care with the clinical team, educate clients on preventive services, and support a compassionate, team‑oriented culture that treats every patient like family.

Qualifications

• Excellent customer service and love for animals.
• Exceptional communication skills under pressure.
• Strong organizational skills and multitasking in a fast-paced environment.
• Team‑oriented mindset with ability to work independently.
• Experience with veterinary software preferred.

Responsibilities

• Manage a multi-line phone system and greet clients with a warm demeanor.
• Coordinate appointments and handle billing to keep the hospital running smoothly.
• Educate clients on preventive care and hospital services.
• Support compassionate, respectful interactions with clients and pets.

Skills

Customer service

Communication

Organizational skills

Team player

Veterinary software

Tools

Veterinary software

Job description

Westgate Pet & Bird Hospital is recognized worldwide as a benchmark for quality care, holding the esteemed American Animal Hospital Association (AAHA) accreditation. This distinction means our hospital regularly exceeds rigorous standards across surgery, diagnostics, and patient care—a commitment the Austin community recognizes with our excellent 4.8-star Google rating. Since 1986, we have proudly served this area, driven by a philosophy of comprehensive care that treats every patient like our own family member. If you are seeking a setting where integrity, respect, and clinical excellence are non-negotiable, this is the supportive environment where you will succeed.Our experienced clinical team operates with a shared passion for patient care and an unwavering dedication to client service. We foster a strong team approach, believing that commitment to self-improvement, integrity, and mutual respect among our teammates results in exceptional medical outcomes. This is a place where collaboration is central to our success, creating a supportive culture designed to help you do your best work and achieve your professional goals alongside truly committed colleagues.Joining our practice means contributing to a full-service medical facility offering far more than routine wellness and prevention. You will utilize advanced diagnostics and treatment protocols across a diverse caseload that includes Small Animal, Avian, and Exotic medicine. Our comprehensive service list includes high-level Surgical Procedures, Urgent Care, Emergency Services, Advanced Care, and robust Testing & Diagnostics. Our strict adherence to AAHA standards ensures that the systems supporting patient care, anesthesiology, and diagnostic imaging are maintained at the highest level possible for both you and your patients.Westgate Pet & Bird Hospital is located in vibrant Austin, Texas. As one of the nation's most exciting and rapidly evolving metropolitan areas, Austin offers a unique quality of life defined by a dynamic, active community setting. This city provides diverse social and cultural opportunities outside of the hospital, making Austin an ideal location to plant professional roots and focus on your career while enjoying everything this energetic Texas city has to offer.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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