Veterinary Receptionist

Sierra Animal Hospital; Apollo Beach (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Sierra Animal Hospital in Apollo Beach, FL is seeking a friendly receptionist to be the first point of contact for clients and their pets. You will manage multi-line calls, schedule appointments, and handle basic payments with compassion and professionalism.

You’ll partner with a caring team to keep daily operations smooth, maintain accurate records, and educate clients on wellness options. A love for animals and strong communication are essential, with some weekends and holidays required.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organizational skills

Teamwork

Weekend/holiday flexibility

Tools

Veterinary software

Job description

At Sierra Animal Hospital, we treat every pet like family, providing comprehensive, professional, and compassionate care to the Apollo Beach community since 2008. Our commitment to excellence is reflected in our proud AAHA accreditation—a standard achieved by only 15% of hospitals nationwide—and the 4.8-star Google rating showing our community's trust. This global benchmark for quality veterinary medicine covers everything from advanced surgery and diagnostics to client service and anesthesiology protocols. When you join our hospital, you will be joining a team recognized for its dedication, and this is your opportunity to do your best work alongside committed teammates.Joining Sierra Animal Hospital means committing to a culture where quality is paramount. As an AAHA-accredited hospital, our standards for patient care, cleanliness, surgical protocols, and exam facilities are regularly evaluated, ensuring you have the consistent infrastructure and professional environment necessary to succeed. We understand that your career aspirations are important. We foster an environment where our teammates are encouraged to pursue professional development and grow their skills. You will be supported by a unified leadership team focused on helping every person achieve their career goals in veterinary medicine.You will deliver high-quality, full-service small animal care with a specialized focus on Advanced Care and Orthopedics. You will be instrumental in implementing comprehensive medical programs spanning wellness and prevention, state-of-the-art testing and diagnostics, and complex surgical procedures. Our dedication to patient support is continuous, which is why we offer essential same-day urgent care visits for sick patients and emergencies, ensuring pets receive high-level intervention when they need it most. This environment provides the case diversity necessary for you to expand your medical capabilities.Sierra Animal Hospital is conveniently located in Apollo Beach, Florida. This community has supported our practice since 2008, allowing us to build deep, trusting relationships with our clientele, exemplified by our exceptional local reputation and strong Google ratings. When you choose our practice, you are not just joining a hospital; you are embedding yourself in a highly supportive community that recognizes and values quality veterinary care and the expertise our teammates provide daily.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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