Veterinary Receptionist

Allen-Animal-Clinic; Allen (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Scrub allowance

Pet care discounts

Medical insurance options

CE allowance

Paid time off

Holidays

Job summary

Allen Animal Clinic is seeking an experienced veterinary receptionist to greet clients, schedule appointments, and keep the front lobby welcoming. The role requires strong communication, compassion for pets, and the ability to handle multiple tasks in a fast-paced setting.

Two years of veterinary reception experience is preferred. Competitive full-time benefits include scrub allowance, pet care discounts, medical insurance options, CE allowance after one year, paid time off, and holidays.

Qualifications

• Minimum 2 years’ experience in a veterinary reception or active front-desk role is preferred.
• Basic computer and phone skills are required.
• Comfort around both small and large animals is expected.

Responsibilities

• Greet clients by phone and in person and provide exceptional service.
• Schedule appointments and manage the front office flow to minimize wait times.
• Assist clients with information and questions; maintain confidentiality at all times.
• Educate clients about pet health and well-being as directed by veterinarians.
• Support back-office tasks as needed to keep the lobby organized and welcoming.

Skills

Client communication

Appointment scheduling

Animal handling

Phone skills

Detail orientation

Job description

The role of the veterinary receptionist is to provide an exceptional standard of care for all patients and clients through offering a friendly greeting by phone and in person. Receptionists are the first point of contact for clients utilizing the services of Allen Animal Clinic. It is the responsibility of the receptionist to schedule appropriately over the phone, greet all clients that enter, and ensure clients and patients are comfortable in a clean lobby area. Perform all designated call back and reminder call per veterinarian’s request. Aid in achieving greater efficiency by ensuring the front office moves quickly, so clients and patients are not waiting. Must maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services at all times. Host a significant role in communicating with and educating clients about pet health and well-being.

A minimum of 2 years’ experience in an actively working technical or reception role within a veterinary setting is preferred.

Allen Animal Clinic is dedicated to meeting our client needs and caring for our patients in a kind, collaborative, and compassionate way. This is your opportunity to be challenged in a fast-moving environment.

Our Patients

The patient comes first. Always. For everything we do, whether it is treatment recommendations, practice decisions, or any challenge we face, we will always start with the question, “What is in the best interest of the patient?”

Our Clients

We host a family-oriented atmosphere that focuses on your pet’s health and wellness. Faced with the challenge of illness and discomfort for one of your family members is not only stressful, but can at times be heart wrenching. We understand this, and we will offer knowledge, support, empathy, and compassion to you, our client.

Our Team

Not employees, not co-workers, not staff, but team. A team is something to be passionate about. A team has a clear goal – a mission – that unites them. A team has a place to feel safe, supported, encouraged, and inspired. Our technical team candidates will be highly skilled in-patient care including: providing clients with education on medical and surgical procedures; collecting patient vitals; catheter placement, sample collection for blood; monitoring and performing treatments for hospitalized patients; monitoring anesthesia, and many other tasks dedicated to the technical team.

Applicants MUST be able to:

• Communicate well with clients, showing compassion and support for their pets
• Check patients into rooms, take patient history, enter current medications, and get patient vitals
• Must be comfortable around small and large animals
• Answer phones, book appointments, assist clients with information and questions

Required:

• Basic computer and phone skills

Competitive compensation offered based on the candidate's technical working experience. Benefits for full-time employees include scrub allowance, personal pet care discounts, medical group insurance options, CE allowance if applicable and after one year of employment paid time off, holidays and more.

We are located in Allen, TX and are open Monday thru Friday 8am-6pm with a lunch break from 12pm-1pm. Each employee has one day off during the week and some Saturday mornings from 8am-12pm.

Job Type: Full-time

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible, No remote work available

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture