Veterinary Practice Operations Leader

Oregon Humane Society; Portland (OR); On-site; USD 81,000 - 87,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Time Off + Sick Time + Holidays

401(k) with employer match

Professional Development Opportunities

One free Oregon Humane adoption / year

Perks & Discounts

Job summary

Oregon Humane is seeking a Practice Manager for the Community Veterinary Hospital in Portland. The role balances day-to-day operations with financial oversight, reviewing invoices, tracking revenue and expenses, and using data to spot trends that drive performance.

They will support reporting, ensure accurate systems and processes, and implement pricing updates. The position leads SOP development, staff coaching, and collaboration with CVH leadership to sustain a mission-driven workplace.

Qualifications

• Bachelor’s degree in Public or Business Administration, Animal Science, Finance, related field or equivalent combination of education and experience.
• 3 years’ experience in veterinary practice management, healthcare operations, or a similar role with financial oversight.
• Strong financial acumen, including budgeting, financial analysis, accounts receivable, and auditing processes.
• Experience with data integrity in Practice Information Management Systems (PIMS) and related software.
• Experience developing and improving SOPs and driving team adherence.
• Experience overseeing client financial programs such as payment plans.
• Leadership and people management skills including coaching and performance management.

Responsibilities

• Champions the Community Veterinary Hospital's strategic vision by embedding financial growth, sustainability, and operational efficiency into day-to-day decision-making and long-term planning.
• Conducts and interprets regular recurring financial analyses, including a high volume of invoice reviews, audits for missed charges, and identification of revenue opportunities or risks.
• Monitor employee discounts for IRS compliance and work directly with clients and employees to resolve aged receivables.
• Analyze client compliance and hospital performance data, providing actionable insights to leadership and implementing improvements.
• Produce and review monthly, quarterly, and annual reports; support leadership with KPI tracking, monthly board reporting, and grant-related data needs.
• Lead data management efforts, ensuring accuracy and integrity of all data within the Practice Information Management System (PIMS) and integrated platforms.
• Responsible for the development, implementation, and continuous improvement of standard operating procedures (SOPs) for the CVH; ensuring team adherence through clear communication and training.
• Collaborate with leadership on pricing strategies, service offerings, and annual fee updates to maintain competitiveness and financial health.

Job description

Oregon Humane is seeking a Practice Manager for the Community Veterinary Hospital in Portland. The role balances day-to-day operations with financial oversight, reviewing invoices, tracking revenue and expenses, and using data to spot trends that drive performance.

They will support reporting, ensure accurate systems and processes, and implement pricing updates. The position leads SOP development, staff coaching, and collaboration with CVH leadership to sustain a mission-driven workplace.