Veterinary Practice Manager — Ops & Team Leadership

ethosveterinaryhealth; Mount Laurel Township (NJ); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits (401k)

Paid time off

Long-term disability

Life insurance

VetBloom CE access

Uniform allowance

Employee pet discounts

Job summary

Red Bank Veterinary Hospital in Mount Laurel, New Jersey, part of Ethos Veterinary Health, seeks a Practice Manager to lead Operations and Client Service teams, drive P&L targets, and optimize workflows. Reporting to the Hospital Director, you will shape hospital health, staffing onboarding, and daily operations.

The role emphasizes patient flow, staff support in high-stress interactions, and the implementation of SOPs.

Qualifications

• Minimum of two years of veterinary technician experience.
• Strong technical skills including IV catheter placement, venipuncture, anesthesia induction and monitoring, surgical nursing, radiography, and perioperative patient care.
• Knowledge of anesthetic protocols, drug calculations, CPR, and emergency patient management.
• Ability to accurately calculate medication dosages and work confidently with advanced medical equipment.
• Excellent communication, organization, and critical thinking skills.
• Ability to remain calm, compassionate, and detail-oriented in fast-paced and emotionally challenging situations.
• A collaborative mindset and commitment to exceptional patient care.

Responsibilities

• Report directly to the Hospital Director.
• Oversee Operations Manager, Client Service Manager and subsequent team.
• Monitor and manage team performance and productivity.
• Oversee billing processes, daily reconciliations, and account follow-ups.
• Handle escalated client interactions and support staff in emotionally charged situations.
• With Hospital Director, oversee Facility and Inventory Manager and projects.
• Collaborate with Hospital Director on initiatives to optimize hospital health and budget targets.
• Create Support Team schedules with HR and department leads.
• Maintain operational integrity with PIMS software.
• Enforce and uphold Hospital policies and procedures.
• Develop and streamline SOPs and policies with Hospital Director.
• Monitor and improve patient and client flow through all care stages.
• Run analytic reports through PIMS for data sourcing.
• Physical ability to lift up to 25 pounds.
• Gain insight into hospital P&L and budgets.
• Assist with candidate selection and hiring.
• Process payroll timely via platform.
• Coordinate onboarding of new hires (Bamboo, Ezyvet, Dayforce, smartflow, emails).
• Ensure training completion and background checks where applicable.
• Model Ethos values to foster positive culture.
• Attend required meetings and provide hospital support in the director's absence.

Skills

veterinary technician experience

anesthesia & monitoring

communication

organization & multitasking

calm under pressure

collaborative mindset

Tools

PIMS software

medical equipment handling

Job description

Red Bank Veterinary Hospital in Mount Laurel, New Jersey, part of Ethos Veterinary Health, seeks a Practice Manager to lead Operations and Client Service teams, drive P&L targets, and optimize workflows. Reporting to the Hospital Director, you will shape hospital health, staffing onboarding, and daily operations.

The role emphasizes patient flow, staff support in high-stress interactions, and the implementation of SOPs.