Veterinary Practice Manager — Lead Team, Flexible Schedule

Veterinary Practice Partners; New York (NY); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Pet discount

Retention bonus

Job summary

Northside Veterinary Clinic in Brooklyn, NY seeks a full-time Practice Manager to lead day-to-day hospital operations, improve client satisfaction, and drive growth. You will oversee scheduling, budgeting, and performance metrics while coordinating with veterinarians and staff to ensure top-tier care.

This role requires strong leadership, strategic planning, and a passion for delivering excellent client service in a busy veterinary setting.

Qualifications

• Growth mindset with initiative and feedback
• Independent leader taking ownership of work
• Team-oriented and collaborative approach
• Ability to drive results and action plans
• Strong time management, organization and detail
• Excellent communication and conflict resolution with staff and clients
• Passionate about delivering great customer service
• Comfortable with computer systems and practice management software

Responsibilities

• Oversee day-to-day operations with Partners and Directors focusing on operational excellence
• Schedule staff to ensure adequate coverage and efficient workflow
• Collaborate with clinicians to maintain high patient care standards
• Improve patient flow and client experience; shorten wait times
• Develop client retention and outreach programs
• Lead marketing and promotion strategies to attract new clients and services
• Manage inventory, budgeting, and financial reporting; monitor revenue and expenses
• Oversee front desk operations and client communications; address complaints with empathy

Skills

Growth mindset

Independent leader

Team approach

Drives results

Time management

Communication

Customer service

Computer literacy

Tools

Teams

Microsoft Office

Slack

Job description

Northside Veterinary Clinic in Brooklyn, NY seeks a full-time Practice Manager to lead day-to-day hospital operations, improve client satisfaction, and drive growth. You will oversee scheduling, budgeting, and performance metrics while coordinating with veterinarians and staff to ensure top-tier care.

This role requires strong leadership, strategic planning, and a passion for delivering excellent client service in a busy veterinary setting.