Veterinary Practice Manager

Barmont; Ocean City (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

A family-owned, AAHA accredited veterinary hospital is seeking a Practice Manager to lead their innovative team in Ocean City, MD. The ideal candidate will have a strong leadership background, particularly in veterinary care, combined with financial acumen and a commitment to exceptional client satisfaction. Responsibilities include employee development, financial oversight, and client engagement, ensuring a positive experience for both staff and clients. This position offers a supportive work environment with comprehensive benefits.

Benefits

Simple IRA matching

Health insurance, including dental and vision

Employee discount

Paid time off

Paid holidays

Monday-Friday work week

Qualifications

• 3+ years in a leadership or management role, ideally in veterinary or healthcare.
• Proven ability to manage teams and resolve conflicts.
• Strong background in budgeting and financial management.

Responsibilities

• Lead recruitment, training, and staff development for veterinary team.
• Oversee financial management, budgeting, and compliance.
• Ensure exceptional client service and foster positive workplace culture.

Skills

Leadership

Financial Management

Client Satisfaction

Conflict Resolution

Problem-Solving

Compliance Knowledge

Education

Bachelor's degree or equivalent experience in the veterinary field

Tools

Veterinary practice management software

Job description

About Us:
We are a family owned, AAHA accredited, fast-paced and innovative veterinary hospital that is committed to delivering exceptional care for our patients while fostering a positive, supportive work environment for our staff. With a focus on both employee development and client satisfaction, we are looking for a Practice Manager who will lead our team to continued success and growth. If you're a strategic leader who can balance operational efficiency with compassionate care, we want to meet you!

Key Responsibilities:

Employee Development & Leadership:

Recruitment & Hiring: Lead the recruitment, interview, and hiring process for associate veterinarians and administrative personnel to ensure the right fit for our team.
Training & Morale: Conduct staff meetings for training, improve communication, and boost morale. Supervise support staff while providing guidance on discipline and legal responsibilities.
Staff Development: Oversee staff training programs, clarify role responsibilities, and maintain a high standard of safety education to ensure hospital goals and policies are met.
Scheduling & Payroll: Manage work schedules, optimize staffing for maximum productivity, and oversee payroll and timesheet submissions. Address employee attendance issues and reassign responsibilities as needed.
Conflict Resolution: Foster an environment of respect, motivate employees, and resolve grievances or conflicts to maintain a positive, productive workplace.
Employee Benefits & Handbook: Coordinate employee enrollment in benefits (health insurance, retirement) and maintain the employee handbook, SOPs, and policies.

Financial Management:

Financial Oversight: Advise hospital management on accounting and financial matters; develop operating and inventory budgets.
Reporting & Records: Ensure proper accounting of all assets, liabilities, and transactions and oversee the timely preparation of financial statements.
Cost Control & Recommendations: Make recommendations for new services, product offerings, and fee adjustments.
Strategic Financial Planning: Develop long-term strategies for the hospital’s financial growth and sustainability, including financing recommendations.
Accounts Management: Oversee accounts payable/receivable, reconcile bank accounts, and ensure timely payment of state sales tax and other regulatory fees.

Client Development & Engagement:

Client Satisfaction: Ensure every client and patient receives exceptional service. Mediate complaints and always advocate for the hospital’s values and mission.
Marketing & Promotion: Collaborate with the social media director to create content (photos, videos) showcasing our patients, staff, and hospital for promotional and engagement purposes.
Client Communications: Establish written protocols for client communications (appointments, follow-ups, sympathy cards) to ensure professional and caring interactions.

Facilities & Compliance Management:

Regulatory Compliance: Ensure compliance with federal, state, and local regulations, including OSHA, Maryland Department of Agriculture, and Department of the Environment requirements.
Facility Management: Oversee the maintenance and safety of all physical properties and equipment. Address and resolve any IT or equipment issues that arise.

Benefits:

Simple IRA matching
Health insurance, including dental and vision
Employee discount
Paid time off
Paid holidays
Monday-Friday work week

Qualifications:

Experience: 3+ years in a leadership or management role, ideally within a veterinary or healthcare setting.
Leadership Skills: Proven ability to manage teams, resolve conflicts, and develop employees.
Financial Acumen: Strong background in budgeting, financial management, and cost control.
Client-Focused: Exceptional interpersonal skills with a dedication to client satisfaction and community engagement.
Problem-Solving: Ability to handle a variety of challenges, from staffing issues to operational concerns, in a calm and effective manner.
Compliance Knowledge: Familiarity with OSHA, local regulations, and industry standards.
Tech-Savvy: Comfortable with IT systems and willing to address technical issues to maintain smooth operations. Familiarity with veterinary practice management software like Ezyvet and Cornerstone,
Education: Bachelor's degree or equivalent experience in the veterinary field.
Benefits