Veterinary Practice Manager

The Animal Cardiology Center; New York (NY); Sur place; USD 78 000 - 85 000; Plein temps

Avantages offerts par ce poste

FSA/HSA

Generous PTO (up to 120 hours per year

401(k) with company match

MetLife benefits

Discounted pet insurance

Résumé du poste

The Animal Cardiology Center in New York City seeks a dynamic Practice Manager to lead daily operations, drive clinical excellence and business success in a high-touch environment.

You’ll partner with the Medical Director, oversee recruitment, finance, client services, and strategic growth, with a salary range and benefits package reflecting NYS standards. This role emphasizes leadership, process refinement, and patient-focused care.

Qualifications

• Minimum 2 years of leadership in veterinary/medical hospital setting.
• Bachelor’s degree in hospital administration or related field preferred.
• Excellent interpersonal and communication skills to lead a diverse team.

Responsabilités

• Lead daily operations and align clinical goals with hospital operations.
• Oversee day-to-day workflows across all departments.
• Manage recruitment, onboarding, training, and evaluations.
• Ensure compliance with regulations and maintain client service standards.

Connaissances

Leadership

Communication

Team management

Strategic planning

Formation

Bachelor's degree in hospital administration or related field

Outils

Concur

Description du poste

The Animal Cardiology Center (TACC) is New York City’s leading veterinary cardiology-only practice, proudly serving the dogs and cats of Brooklyn, Manhattan and beyond. We are located just steps from the York Street F station in Dumbo. Under the leadership of board-certified veterinary cardiologist Dr. Justin Carlson, our specialty team is at the forefront of cardiac care, combining cutting-edge diagnostics with compassionate, personalized treatment. At TACC, we’re not just redefining what’s possible in veterinary cardiology, we’re setting the standard. Join us in delivering world-class medicine with heart.

We’re looking for a dynamic Practice Manager who thrives in a high-performing, high-touch environment and is energized by the opportunity to lead at one of the most distinctive specialty practices in the region. As Practice Manager at TACC, you’ll take the helm of daily operations, driving both clinical excellence and business success. This is your chance to play a key role in shaping the future of veterinary cardiology while mentoring a collaborative, tight-knit team that cares deeply about their patients and each other. From guiding workflows to elevating client service, you’ll be the force behind the scenes that keeps our clinic operating at peak performance.

We’re seeking someone who leads with integrity, thinks strategically, and is ready to build up processes and workflows in a newly launched practice. If you’re passionate about specialty medicine and want to make a real impact in a place that’s anything but ordinary, we’d love to meet you.

What You’ll Do:

Operational Leadership

• Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
• Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
• Ensure compliance with all applicable local, state, and federal regulations

Team Management & Development

• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
• Foster a positive, collaborative workplace that encourages continuous learning and professional development
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention

Finance

• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
• Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
• Review monthly P&Ls and help track goals and hospital progress
• Monitor and follow up on accounts receivable to ensure timely resolution

Patient Care & Client Services

• Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
• Oversee client service standards, including communication, follow-up, and overall experience
• Address escalated client concerns with empathy and professionalism
• Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs

Strategic Planning & Growth

• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
• Stay current with trends in veterinary cardiology and healthcare operations; integrate best practices into daily workflows
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility

Qualifications

• Minimum 2 years of leadership experience in a veterinary or medical hospital setting
• Strong understanding of veterinary operations; specialty medicine or cardiology experience preferred
• Bachelor's Degree in hospital administration, business management, or a related field preferred
• Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
• Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
• Passion for animal welfare and a deep commitment to delivering exceptional patient care

What We Offer:

• The salary range for this role is: $78,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Elective benefits through MetLife
• Discounted pet insurance

Continuing Education

We know great leaders never stop learning. As a Practice Manager, you’ll be eligible to receive unlimited CE registration reimbursement for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? We’ve got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and we’re all in on both.

Come As You are

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.

NYS Pay Range

$78,000 - $85,000 USD