Veterinary Practice Manager

Veterinary Practice Partners; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health Benefits

Paid time off

401(k) plan

Dental benefits

Vision benefits

Professional development opportunities

Job summary

Pure Paws Hudson Square in New York, NY, seeks a full-time Veterinary Practice Manager to lead veterinarians, technicians, and staff, and partner with hospital leadership to grow operations and elevate client service.

You will oversee day-to-day operations, drive growth initiatives, and ensure a premium white-glove experience for clients while supporting the wellbeing of the animals. Competitive salary $85k–$100k with up to 15% bonus and a strong benefits package.

Qualifications

• Growth mindset and initiative with willingness to seek improvement.
• Independent leader who can own tasks and lead by example.
• Team-oriented and collaborative.
• Results-driven with action plans and execution.
• Strong time management, organization, multitasking and attention to detail.
• Strong communication and conflict resolution with staff and clients.
• Passionate about great customer service.
• Proficient with veterinary practice management systems (PIMS), Microsoft Office, Teams, and Slack.
• Ability to balance business and staff needs and drive results with leadership.

Responsibilities

• Oversee day-to-day operations with a primary focus on hospital growth initiatives.
• Maintain client growth and retention activities (reminders, rescheduling, reviews).
• Collaborate with Marketing Lead and partner to drive campaigns.
• Client service–ensure premium, white-glove experience for all clients.
• Manage hospital operations with Partner Doctor, Medical Director, and Operations Director.
• Scope includes personnel management, scheduling, inventory, and administrative duties.
• Coach team members toward continuous improvement and balance of business and staff needs.

Skills

Leadership

Teamwork

Time management

Organization

Communication

Customer service

Data management

Problem solving

Computer skills

Tools

PIMS

Microsoft Office

Teams

Slack

Job description

Pure Paws Hudson Square is Hiring a Full-Time Veterinary Practice Manager (Animal Hospital Manager) – New York, NY

What to Expect

As you join our mission, expect to provide leadership and structure to our team of veterinarians, technicians, and support staff, and to work directly with hospital leadership dedicated to supporting development of your management and leadership skillset.

With a solid understanding of the veterinary industry, and prior experience overseeing hospital operations, you'll be responsible for leading with clarity, managing multiple priorities, and contributing directly to the ongoing excellence of the hospital and the well‑being of the animals we care for.

Pay: $85,000 - $100,000 per year, determined by the candidate's skills, experience, and qualifications. Eligibility for up to 15% performance-based annual bonus.

Schedule: Full time, salaried position (approx. 40-50hours per week). Typical schedule Monday through Friday, with occasional after-hours meetings and Saturdays. Flexibility and discretion in creating schedule.

We’re dedicated to your well‑being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan

Qualifications: Who Are We Looking For?

• Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving
• Independent leader looking for opportunity to take ownership of work and lead by example
• Team approach – puts the team / community first and thrives in a collaborative environment
• Drives results – identifies opportunity areas, develops action plan and executes
• Effective time management, organization, multi-tasking and attention to detail
• Strong communication and conflict resolution skills with staff and clients
• Passionate about great customer service
• Comfortable with computers and software, including veterinary practice management systems (PIMS), Microsoft Office, Teams, and Slack
• Must have strong capabilities in: balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.
• 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.

Responsibilities:

• Oversee day-to-day operations, with a primary focus on hospital growth initiatives, including:
• Maintaining team focus on client growth and retention activities (e.g., health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation)
• Collaborate with Marketing Lead and Marketing partner to drive successful Marketing campaigns
• Client service – ensure practice is offering premium, white glove experience to all clients.
• Manage hospital operations in collaboration with Partner Doctor, Medical Director, and Operations Director.
• Scope includes personnel management (e.g., hiring, training, development, performance mgmt. and resolution of staff conflicts), scheduling, inventory management and administrative duties required to run practice.
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
• Demonstrate initiative in balancing the needs of both the business and the staff.

We’re dedicated to your well‑being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan

About Pure Paws Veterinary Care — Hudson Square

Pure Paws Veterinary Care of Hudson Square is a full‑service, modern animal hospital serving the vibrant SoHo, West Village, Tribeca, and NYU neighborhoods of New York City. Wetake a personalized, compassionate approach to your pet’s health, designing tailored wellness plans that consider each animal’s unique needs.

Our facility is equipped with advanced diagnostic tools, including digital radiography and ultrasound, so we can offer comprehensive care ranging from routine exams and dental care to surgery and in‑house lab testing.

At Hudson Square, our experienced team of veterinarians, technicians, and support staff works every day to deliver expert, stress‑free care. We value preventive medicine, client education, and building long‑term relationships with our patients and their families