Veterinary Practice Manager

Socket.dev; New York (NY); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, and Rx forYou

Paid time off for full-time employees

401(k) plan

Guardian voluntary benefits

Job summary

Pure Paws Hudson Square is hiring a Veterinary Practice Manager in New York, NY. The role leads veterinarians, technicians, and staff, directing hospital operations and growth initiatives to foster excellence in patient care.

You will partner with hospital leadership to develop management skills, manage priorities, and deliver a high-quality client experience while balancing business goals and team well-being.

Qualifications

• 2+ years of management experience in a veterinary hospital or animal care setting.
• Strong leadership and organizational skills with a focus on staff development.
• Experience overseeing hospital operations and KPI tracking.
• Proficiency with practice management systems (PIMS) and common office software.

Responsibilities

• Oversee day-to-day operations with a primary focus on hospital growth initiatives.
• Drive client growth and retention activities, including reminders, rescheduling, and online reputation.
• Collaborate with Marketing Lead to drive campaigns and brand presence.
• Ensure premium, white-glove client service at all times.
• Manage hospital operations in collaboration with Partners and Directors.
• Handle personnel management, scheduling, inventory, and administrative duties.
• Coach the team toward continuous improvement and balance business needs with staff welfare.

Skills

Management experience

Leadership

Data management

Communication

Customer service

PIMS

Tools

PIMS

Microsoft Office

Teams

Slack

Job description

Pure Paws Hudson Square is Hiring a Full-Time Veterinary Practice Manager (Animal Hospital Manager) – New York, NY

What to Expect

As you join our mission, expect to provide leadership and structure to our team of veterinarians, technicians, and support staff, and to work directly with hospital leadership dedicated to supporting development of your management and leadership skillset.

With a solid understanding of the veterinary industry, and prior experience overseeing hospital operations, you'll be responsible for leading with clarity, managing multiple priorities, and contributing directly to the ongoing excellence of the hospital and the well-being of the animals we care for.

Pay:

$85,000 - $100,000 per year, determined by the candidate's skills, experience, and qualifications. Eligibility for up to 15% performance-based annual bonus.

Schedule:

Full time, salaried position (approx. 40-50 hours per week). Typical schedule Monday through Friday, with occasional after-hours meetings and Saturdays.Flexibility and discretion in creating schedule.

Benefits:

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Guardian voluntary benefits

Qualifications: Who Are We Looking For?

• Core qualities:
• Growth mindset – a leader who takes initiative, welcomes feedback, and always seeks avenues for continuously improving
• Independent leader looking for opportunity to take ownership of work and lead by example
• Team approach – puts the team / community first and thrives in a collaborative environment
• Drives results – identifies opportunity areas, develops action plan and executes
• Effective time management, organization, multi-tasking and attention to detail
• Strong communication and conflict resolution skills with staff and clients
• Passionate about great customer service
• Comfortable with computers and software, including veterinary practice management systems (PIMS), Microsoft Office, Teams, and Slack
• Must have strong capabilities in: balancing needs of business and staff, organization and prioritization, data management & interpretation, problem-solving, computer systems (our practice management system), and the ability to both formulate plans and drive results on your own and in conjunction with the leadership team.
• 2+ years of management experience in a veterinary hospital, animal hospital, or medical practice setting preferred.

Responsibilities:

• Oversee day-to-day operations, with a primary focus on hospital growth initiatives, including:
• Maintaining team focus on client growth and retention activities (e.g., health reminder outreach, forward booking, rescheduling canceled appointments, Google reviews and online reputation)
• Collaborate with Marketing Lead and Marketing partner to drive successful Marketing campaigns
• Client service – ensure practice is offering premium, white glove experience to all clients.
• Manage hospital operations in collaboration with Partner Doctor, Medical Director, and Operations Director.
• Scope includes personnel management (e.g., hiring, training, development, performance mgmt. and resolution of staff conflicts), scheduling, inventory management and administrative duties required to run practice.
• Guide and coach team members toward continuous improvement, maintaining a strong commitment to the client experience.
• Demonstrate initiative in balancing the needs of both the business and the staff.

Benefits:

We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:

• Competitive salary
• Medical, dental, vision, and prescription drug benefits for you and eligible dependents
• Paid time off for full-time employees
• 401(k) plan
• Guardian voluntary benefits

About Pure Paws Veterinary Care — Hudson Square

Pure Paws Veterinary Care of Hudson Square is a full‑service, modern animal hospital serving the vibrant SoHo, West Village, Tribeca, and NYU neighborhoods of New York City. We take a personalized, compassionate approach to your pet’s health, designing tailored wellness plans that consider each animal’s unique needs.

Our facility is equipped with advanced diagnostic tools, including digital radiography and ultrasound, so we can offer comprehensive care ranging from routine exams and dental care to surgery and in-house lab testing.

At Hudson Square, our experienced team of veterinarians, technicians, and support staff works every day to deliver expert, stress‑free care. We value preventive medicine, client education, and building long‑term relationships with our patients and their families

#PRACMNGR