Veterinary Practice Manager

Meadowlands Veterinary Hospital (NJ); Hackensack (NJ); In loco; USD 74.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Sign-on bonus (potential)

FSA/HSA

PTO up to 120 hours/year

401(k) with company match

Discounted pet insurance

Descrizione del lavoro

Meadowlands Veterinary Hospital in New Jersey seeks a dynamic Practice Manager to lead daily operations, drive clinical excellence, and build a strong team culture in a high-touch environment.

You will guide workflows, elevate client service, and partner with medical leadership to align strategic goals with hospital performance. The role offers growth, a collaborative culture, and a focus on exceptional patient care.

Competenze

• 2+ years of leadership experience in veterinary or medical hospital settings.
• Excellent interpersonal and communication skills with a diverse team.
• Proven ability to collaborate with clinical leadership to drive goals.
• Passion for animal welfare and delivering high-quality patient care.
• Bachelor’s degree in hospital administration, business management, or related field preferred.

Mansioni

• Lead daily operations and align clinical goals with hospital operations.
• Oversee day-to-day hospital workflow across departments to ensure efficiency.
• Implement policies and protocols to support patient care and safety.
• Ensure compliance with local, state, and federal regulations.
• Mentor and develop technicians, assistants, and administrative staff.
• Recruit, onboard, train, and evaluate staff; manage engagement.

Conoscenze

Leadership experience

Interpersonal skills

Communication skills

Team leadership

Animal welfare passion

Formazione

Bachelor's Degree in hospital administration or related field

Descrizione del lavoro

At Meadowlands Veterinary Hospital, you're part of a passionate clinical team where our Technicians are the beating heart of everything we do for our adorable patients. You'll have the space to use your skills, think critically, and grow without being buried under chaos or pulled in ten directions at once.

We're an established, modern hospital serving Northern New Jersey with a strong focus on quality medicine, client education, and a team culture that people actually want to stay in.

We're looking for a dynamic Practice Manager

who thrives in a high-performing, high-touch environment and is energized by the opportunity to lead at one of the most distinctive veterinary practices in the region. As Practice Manager, you'll take the helm of daily operations, driving both clinical excellence and business success. From guiding workflows to elevating client service, you'll be the force behind the scenes that keeps our clinic operating at peak performance.

We're seeking someone who leads with integrity, thinks strategically, and is ready to support our team in delivering high-quality medicine. If you're passionate about veterinary operations and want to make a real impact in a place that’s anything but ordinary, we'd love to meet you.

What You'll Do

Operational Leadership

• Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence
• Oversee the hospital’s day-to-day operations, ensuring a smooth and efficient workflow across all departments
• Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance
• Ensure compliance with all applicable local, state, and federal regulations

Team Management & Development

• Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff
• Foster a positive, collaborative workplace that encourages continuous learning and professional development
• Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention

Finance

• Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box
• Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund)
• Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership
• Review monthly P&Ls and help track goals and hospital progress
• Monitor and follow up on accounts receivable to ensure timely resolution

Patient Care & Client Services

• Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction
• Oversee client service standards, including communication, follow-up, and overall experience
• Address escalated client concerns with empathy and professionalism

Strategic Planning & Growth

• Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time
• Stay current with trends in veterinary medicine and healthcare operations; integrate best practices into daily workflows
• Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility

Qualifications

• Minimum 2 years of leadership experience in a veterinary or medical hospital setting
• Bachelor's Degree in hospital administration, business management, or a related field preferred
• Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team
• Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals
• Passion for animal welfare and a deep commitment to delivering exceptional patient care

What We Offer:

• The salary range for this role is: $74,000-$83,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies
• Potential sign-on bonus based on experience
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Elective benefits through MetLife
• Discounted pet insurance

Continuing Education

We know great leaders never stop learning. As a Practice Manager, you'll be eligible to receive unlimited CE registration reimbursement for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? We've got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and we're all in on both.

Come As You are

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.